6/10 (普通)
Chloe
家族旅行
2025 年 8 月 6 日
良かった点 : スタッフとサービス、施設のコンディションと設備
We arrived to find our room was not ready and had to wait in the lobby until 2 pm. While waiting, we were offered cold towels, which was a nice and refreshing touch.
I specifically booked this hotel because it was advertised as having a sea view, but unfortunately, our room did not match this description at all — it felt like false advertising.
On the positive side, Rammy was an outstanding member of the Sunrise team, delivering exceptional service and making our stay more enjoyable. Unfortunately, this was overshadowed by an unpleasant interaction with Yousseff, who was rude and even accused us of lying. This was disappointing and unprofessional, especially given the otherwise high standard of service.
Chloe
2025 年 7 月に 7 泊滞在
