There were 11 people in our group and while we enjoyed the views from the house and the wildlife that visited, the house needs a ton of work.
There were 5 bedrooms and 4 bathrooms. One bathroom was nonfunctional and we found that out the hard way. One of us took a shower and it leaked all over the kitchen. Will, the property manager was quick to respond, but was unable to fix the problem so we were down 1 bathroom during our stay. It was unfortunate because the only other bathroom that my husband was comfortable using (without disturbing anyone at 2 am) was the one outside the house. It became frustrating to say the least.
The house is gorgeous but needs some serious updates.
We loved the pool area but like other reviewers had mentioned, it's a trek to get to.
Will was quick to respond to any of our questions and also take care of anything that requires repair like the AC not working, coffee maker all rusted and leaky bathroom. He also took care of some of our excursions but before you book, be aware that he only takes cash. It became a bit of a hassle since we didn't carry that much cash with us.
Like what other reviewers had mentioned, you need a 4X4 to get to the house. We rented 2 to accommodate our party but if you are requiring transportation (like a van) to pick you up and drop you off, we had to meet them at the bottom of the hill. We had to do some coordination with our rental cars and the van that took us from Arenal to the house and from the house to San Jose.