サーブロック・パーク周辺のホテル

「Kiosk to check in with a very rude customer representative. Foul smell throughout hotel. No freezer in mini fridge was told I could get one for a extra fee. Hairs in the towels.」

「Quite literally the worst hotel I have ever stayed in. Mold, clogged toilets, lights that didn’t work, and worst of all, the door didn’t lock.」

「The front of the hotel is very deceptive. When I drove around the back to get to my room it was disgusting. The parking lot was over grown with grass growing out of the pavement and had large pot holes. The room was gross. The air conditioner didn't work well and was full of dirt and dust. The TV didn't work. The shower had peeling paint and stains on the walls. Every door frame was black with grime. The property was littered with trash. I felt unsafe and pushed a chair infront of the door...

「Toilet seat unstable. No coffee maker. TV didn’t work that good. Splatter on the walls several areas. Stairwells had debris everywhere. Bed and linens were clean and comfortable. No shampoo in the shower.」

「My room was not ready and I had to wait for over an hour while they cleaned it however, the floor was wet from being mopped, our socks and feet were black from walking around in the room after it was supposedly clean. The check in on the computer screen was difficult to understand the person who was checking us in. He was not very professional when he asked me for my social media profile which I did not share. The female who was an actual person that came up to the desk was unpleasant and...

「noisy and pet smell in room.」

「.」

「Our room was huge and the beds were very comfortable!」

「とてもきれいで良かった。 毎日アメニティも交換して頂き快適に過ごせた。」

「Poor customer service ALL AROUND! 4 different staff members could not resolve either of the issues I had!!」

「The staff is great and friendly, but there are signs everywhere with Q codes asking for you to tip.」

「施設には問題がありませんが、カードチェックに$3ドル46セントの手数料を取られている。デポシットとして取り返却するシステムの方が良いと思う。」

「We were visiting Rockford in June 2026 for my IronMan 70.3 triathlon event. Our group had little kids (age 7 & 4) and grandparents (70+). Checkin was very smooth. I dont recall the name of staff member to give a shoutout, she was very nice. The hotel is about a 20 min drive from the venue of IronMan start, but it's in an area with many other hotels and restaurants, so it was convenient from that perspective. The hotel was very clean, rooms spacious, staff ever helpful. They also made special...

「The room was clean, and staff were super helpful, would book again here」

「Check in with the computer is awful. Sheets were not clean.」