We have stayed in this area 2-3x per year for the last 12 years, & always use VRBO. We have never been disappointed until this stay. We simply would not stay here again. We were so uncomfortable that we even asked for a partial refund so that we could move to a different property, as to not be uncomfortable for a two week trip. We were told no, as it's against the rental agreement. The furniture is extremely uncomfortable. This can be a to each their own thing, but it goes beyond that, for example the dining chairs have no seat cushion left to the point of having large dips. The bed is rock hard. They did bring us a mattress topper & this was much appreciated. The sheets on the bed were dirty & we had to request more because there are no extra sheets or pillows in the home. When we arrived after a long day it was very hot inside, there was no ice, and the ice maker did not work. So, no cold beverage. The ice maker was never fixed during our two week stay. The tv remote no longer worked, We replaced the batteries, this did not help. The property manager did finally replace the remote after several days. The house is extremely bare bones for the price. We were there two weeks and I had to buy hangers to hang up our clothes, there are none, pillows because they were so uncomfortable, an extra blanket, Tupperware, a hair dryer... lots of things that are typically staples at a nice home in this price range. The home is very rough around the edges, needs some attention. We love this neighborhood & would absolutely stay in the neighborhood again but we would not stay at this home again. We did an additional week at a different location in the area, managed by a different company, and the whole process from before check-in to check-out was a dream easy. So having the two experiences back to back, we also would not stay in property managed by RealJoy again either. I never leave bad reviews, things happen, & we typically expect some hiccups & don't mind. This was just not a good experience.