サンタ クルース ビーチ周辺のホテル

「Arrived and could not find reservation. Room booked was to include seperate sitting area, kitchenette and private balcony. It did't have any of these. Room was filthy. Advertised pool, but it was empty.」

「The spa was closed for the entire duration of our stay. The microwave, fridge, and lights in the guest toilets and the second bedroom ensuite were not working. When I escalated these issues, staff assured me they would be fixed the next day, but nothing was done. I ordered food through the kitchen service, but the order was sent to another room by their own error. After I cancelled it, food was still delivered to our room at 11 p.m. This reflects very poor communication within the hotel. I...

「Not very clean」

「The management staff at the Atlantic Palms suites is great. They listen and they take action. Fast. I made a mistake and booked this hotel a day earlier than I wanted to, and Expedia said, I was scrwd because it was non refundable. I booked this same hotel again and when I arrived to checkin, I told the manager of my problem, and as by the time I make it to my room, no more problem. The food is GREAT and I usually do not eat from the restaurants at Nigerian hotels, but I was ordering like...

「The hotel staff/manager would not check me in」

「Hotel is grossly misrepresented. Rooms were dusty, the light in the bathroom did not work and the area was very rowdy.」

「Staff was extremely rude I had tp pay cash for my room even though the room was paid by credit card on the website. They even locked my personal belongings inside the room and not allowed me access unless I gave them cash, They also called security on me」

「Internet spasmodic. Breakfast was not very much!」

「False advertisement NO WIFI and the hotel has a weird odor and in the room 」

「Very bad breakfast, breakfast time was 7-9am to short, service ok, I wouldn’t go again」