San Martin Square

I had two dramatically different experiences at this hotel. The first day I checked in and was put on the 2nd floor in a corner room I paid extra for. I wasn't thrilled to be on a low floor but wasn't going to complain about it. The room seemed nice enough at first but I started to notice problems: furniture I saw in the listing online was not present and the windows were smaller, there was no Nespresso machine as advertised, and I had to pop open all of the product bottles in the shower. I think I was literally the first person to stay in this room, and it showed—the room was clearly not finished. The first night there was a private party in the hotel's restaurant space below me and my walls were rattling until 1am. I texted the front desk about it (there are no phones in rooms yet) and they said they'd take care of it, but it didn't stop. I then asked to switch rooms the following morning but did not hear back. The second night was quieter—but then the next morning I woke up to ear-splitting drilling at 8am. So: two nights of my trip ruined by egregious noise levels. The third day I broke down and asked again to transfer to a higher floor. Finally they moved me to a room on the 8th floor and it was a dream: all the furniture I expected and a Nespresso machine were present, windows were bigger, and it was perfectly quiet for the following three nights. So: 2 stars for the first two nights, 4 stars for the rest—an average of three. But who knows which version you'll get.

The courteous and helpful staff are one of the many reasons to stay at this hotel. Nicely appointed , quiet and clean room with comfortable bed. . A delicious breakfast with many options was included.

Palo santo was the best choice we made for our girls trip. The hotel was located in a convenient neighborhood with lots of cafes and restaurants. The room we had overlooked beautiful greenery, and it was also comfortable and very clean. Breakfast was included daily which was convenient and delicious. If we ever needed anything all of the staff was so attentive and kind. We were extremely lucky upon check in to meet Candela at the front desk. She gave us multiple recommendations for bars, restaurants, and shopping centers and all of her recommendations were excellent. We will definitely be returning to Palo Santo for our next time in Bueno Aires.