This place is CLOSED yet hotels.com keeps offering it online. I booked through hotels.com as part of my trip and when I got their and the hotel was no longer in operation, and it was a nightmare dealing with hotels.com. They are pushy and it is a mess.
When I started demanding my money back, a pushy person who spoke broken English called to sell me ANOTHER hotel, but refused to give me my money back. I am realizing hotels.com is a racket.
宿泊されたお客様
2019 年 12 月に 1 泊滞在
2/10 (非常に不満)
宿泊されたお客様
2020 年 1 月 19 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Hotel permanently closed. Hotels.com is difficult
DO NOT BOOK THIS PLACE BECAUSE IT IS CLOSED. After I paid and arrived, I tried cancelling with hotels.com and the only thing they wanted to do was find me another place AFTER I tried to get in touch with them for over an hour. As soon as I said "give me my money back right now" a pushy guy from India called me internationally to trying to book me another place. I guess he thought I should pay $.35 a minute to hear him tell me I cannot get my money back because their is no cancellation policy, DESPITE the fact that the place no longer exists (see photo). By this time I was already in a taxi headed somewhere else. Do not book this place. And I am starting to wonder if I will ever use hotels.com again because their customer service is horrible.
宿泊されたお客様
2020 年 1 月に 1 泊滞在
2/10 (非常に不満)
kong
家族旅行
2019 年 12 月 27 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Hate this hotel
This hotel no longer exists! ! Don’t know why I can still book a hotel already closed business
kong
2019 年 11 月に 1 泊滞在
4/10 (不満)
Sicily
2019 年 12 月 16 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Hotel no longer exists. Hotels.com did not care.
I arrived late at night to find the hotel had been closedown down for over a month. Had to wander around the streets with my bags looking for somewhere else to stay. A little scary as a solo female traveler arriving late. Hotels Tonight customer service rep told me it wasn’t their problem.
Sicily
2019 年 12 月に 1 泊滞在
6/10 (普通)
宿泊されたお客様
2019 年 7 月 31 日
宿泊されたお客様
2019 年 7 月に 1 泊滞在
8/10 (良い)
宿泊されたお客様
2019 年 5 月 17 日
宿泊されたお客様
2019 年 5 月に 1 泊滞在
8/10 (良い)
Veronica
2019 年 4 月 24 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Veronica
2019 年 4 月に 1 泊滞在
6/10 (普通)
Natale
2019 年 4 月 19 日
良かった点 : 清潔度、スタッフとサービス、客室の快適度
Good place to sleep
Friendly staff, fairly good English, close to airport, old building, clean, comfortable bed, not much to do, front door always locked, no place to really smoke except out on street. Warm, but not hot shower. Comfortable bed, no AC, but there was a fan.
Natale
2019 年 4 月に 1 泊滞在
6/10 (普通)
宿泊されたお客様
2019 年 3 月 26 日
気になった点 : 設備とサービス
宿泊されたお客様
2019 年 3 月に 1 泊滞在
10/10 (非常に良い)
宿泊されたお客様
2019 年 3 月 14 日
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice hostal, large bottom bunks. Nice breakfast