朝食、ランチ、ディナーに営業

ザ・ジェイ、オートグラフ・コレクションの口コミ

4 out of 5

口コミ

9.8

最高に素晴らしい

評価 10 - 67 件の口コミ中 60 件が非常に良い" "
評価 8 - 67 件の口コミ中 4 件が良い" "
評価 6 - 67 件の口コミ中 2 件が普通" "
評価 4 - 67 件の口コミ中 1 件が不満" "
評価 2 - 67 件の口コミ中 0 件が非常に不満" "

10/10

清潔度

9.4/10

スタッフとサービス

9.4/10

設備とサービス

10/10

施設のコンディションと設備

9.4/10

環境への配慮

口コミ

10/10 (非常に良い)

Katharine

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The decor and design of this hotel was perfection!
2024 年 4 月に 2 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 5 月 10 日)
Thank you for sharing your positive experience with us and your fellow travelers, Katharine. We’re thrilled to hear you enjoyed our unique style and atmosphere. We look forward to hosting you again the next time your travels bring you back to San Francisco!

10/10 (非常に良い)

Ali、los angeles

出張, カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great hotel, friendly and helpful staff! Thank you to the staff! Will definitely stay here again when back in SF
2024 年 4 月に 3 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 4 月 22 日)
Thank you for sharing your experience with us and your fellow travelers, Ali! We really appreciate all of your feedback and we're elated you enjoyed your stay with us. Thank you for making us your hotel of choice - we excitedly await your next visit to San Francisco!

10/10 (非常に良い)

Ira

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great, but they needed a desk in the room.
2024 年 4 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 4 月 22 日)
Thank you for the great feedback you have provided, Ira. It was a pleasure to host you and we’re elated that you thoroughly enjoyed your stay with us! We really appreciate the constructive criticism and will consistently work towards meeting that expectation we proudly set amongst all our guests. Thank you again for your review and we look forward to welcoming you back in the future!

10/10 (非常に良い)

Gertrude

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was beautiful
2024 年 4 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 4 月 16 日)
Thank you for taking a moment to provide feedback from your recent stay, Gertrude. We are delighted to hear that you had a wonderful stay with us! We look forward to hosting you again the next time you come back to the area.

4/10 (不満)

Mali

良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
2024 年 4 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 4 月 10 日)
Thank you for taking the time to share your rating with us, Mali. We are disappointed to know that we were not able to meet your expectations. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you during your next visit to San Francisco.

10/10 (非常に良い)

Daisy、Napa

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Beautiful property! Clean and modern.
2024 年 3 月に 2 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 4 月 10 日)
Thank you for taking the time to review our hotel, Daisy. It was a pleasure to welcome you as our guest and we’re elated that you enjoyed your stay with us! Your comments regarding our attention to cleanliness are truly appreciated. We certainly make every effort to deliver the highest standard of service to all our guests and it is always encouraging to receive such compliments and comments. We look forward to welcoming you back to our hotel again soon!

10/10 (非常に良い)

Jerry Hernandez

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Was everything I expected and more. I stayed before and after the renovations and the property differences now, are night and day. Staff was very friendly and helpful. Hotel room was incredible, stayed in the luxury suite and it felt as such. Hotel has it all that you want, aesthetic, class, convenience. You really get the city experience here.
2024 年 4 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 4 月 10 日)
Thank you for taking a moment to share your experience from your recent stay with us, Jerry. We appreciate your continued loyalty to our property before and after the renovation process and are delighted that staff continuously provides you top-notch customer service! Rest assured we will celebrate with them on your behalf. See you again soon!

6/10 (普通)

Danielle

良かった点 : 清潔度、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 4 月 10 日)
Thank you for taking the time to rate our property, Danielle. We would like to apologize for not exceeding your expectations. We hope that you’ll give us a second chance in the future to provide you with a better experience.

10/10 (非常に良い)

Cavan

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
11/10 would stay again!
2024 年 3 月に 3 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 4 月 3 日)
Thank you for providing feedback from your recent stay, Cavan. We are pleased to hear that you had a fantastic stay here in San Francisco! See you again soon!

10/10 (非常に良い)

Stephanie

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Absolutely amazing
2024 年 3 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 3 月 26 日)
It was a pleasure to welcome you as our guest, Stephanie, and we’re elated that you thoroughly enjoyed your stay with us. We are very fortunate to have so many great reviews and I greatly appreciate you adding your experience! Thank you again for the comments you shared and we look forward to your return.

10/10 (非常に良い)

caleb

Clean modern nice
2024 年 3 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 3 月 26 日)
Thank you for taking the time to review our hotel, Caleb. It was a pleasure to welcome you as our guest and we’re elated that you had a wonderful stay with us! Your comments regarding our attention to cleanliness are truly appreciated. We certainly make every effort to deliver the highest standard of service to all our guests and it is always encouraging to receive such compliments and comments. We look forward to welcoming you back to our hotel again soon!

10/10 (非常に良い)

Patsy

2024 年 3 月に 3 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 4 月 5 日)
Thank you so much for the 5 out of 5-star rating, Patsy! We look forward to hosting you again soon!

10/10 (非常に良い)

Edward

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Super convenient to the Embarcadero
2024 年 2 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 3 月 14 日)
Thank you for providing feedback from your recent stay with us, Edward. We are glad that you found our location convenient to the Embarcadero and that you enjoyed your time here in San Francisco! We look forward to hosting you again soon!

10/10 (非常に良い)

Olga

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great modern place! Thank you for the hospitality x
2024 年 2 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 3 月 14 日)
Thank you for sharing your positive experience with us and with your fellow travelers, Olga. It was a pleasure to welcome you as our guest and we’re elated that you thoroughly enjoyed your stay with us! We look forward to welcoming you back to our hotel again soon!

8/10 (良い)

Mike

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 3 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 3 月 14 日)
Thank you for taking the time to share your rating with us, Mike. It was an honor to welcome you as our guest and we are pleased to know that the majority of your stay with us was satisfactory. We look forward to welcoming you back to our hotel in the not-too-distant future.

10/10 (非常に良い)

Mitchell

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Beautiful rooms - amazing views of the city & bay! Walkable, convenient to Ferry Building, Embarcadero, Fisherman’s Wharf & mass transit. Safe, clean. Rooms were cleaned daily. Staff were very friendly & accommodating. The renovations were beautiful. Some of the Elevators were not working properly. Elevators need music, too quiet & you hear the elevators creaking as they moved. Better toilet paper - It was only 1 ply & not very comfortable. Better toiletries- shampoo & conditioner was lacking as was the soap. The dispensers did not work well either. The entranceway was still a bit confusing, even after the renovation.
2024 年 2 月に 2 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 3 月 14 日)
Thank you for taking the time to share your experience about your recent stay at our hotel, Mitchell. We are very fortunate to have so many great reviews and I greatly appreciate you adding your experience. Your feedback and constructive criticisms are extremely valuable to us, as they help us identify those things we can provide or improve for our guests. Thank you again for your review and we look forward to having you again the next time you are back in the area!

10/10 (非常に良い)

Suhyun

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 3 月 14 日)
Thank you very much for the 5 out of 5-star rating, Suhyun! We are happy to hear that you had a fantastic stay with us and look forward to hosting you again in the future!

10/10 (非常に良い)

EMMA

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Magnifique
Magnifique hôtel ! Chambre magnifique, très calme, décorée avec goût, très propre. Literie excellente, équipements de qualité. Très bon accueil.
2024 年 2 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 3 月 14 日)
Thank you for taking the time to review our hotel, Emma. It was a pleasure to welcome you as our guest and we’re elated that you thoroughly enjoyed your stay with us! Your comments regarding our attention to cleanliness are truly appreciated. We certainly make every effort to deliver the highest standard of service to all our guests, and it is always encouraging to receive such compliments and comments. We look forward to welcoming you back to our hotel again soon!

10/10 (非常に良い)

Le-Quyen

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
All staff were super nice and very helpful Will love to stay here again next time I am in town.
2024 年 2 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 3 月 14 日)
Thank you for taking the time to share your experience about your recent stay at our hotel, Le-Quyen. We really appreciate all of your feedback. I am delighted to note that you had a pleasant encounter with our staff. We certainly make every effort to deliver the highest standard of customer service to all our guests, and it is always encouraging to receive such compliments! I cannot wait to share your kind words with the team. We look forward to hosting you again the next time your travels bring you back to the area.

10/10 (非常に良い)

MICHAEL

2024 年 2 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 3 月 20 日)
Thank you very much for the 5 out of 5-star rating, Michael! We are so glad that you had a wonderful stay with us! We look forward to having you again the next time your travels bring you back to San Francisco.

10/10 (非常に良い)

Gregory

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The Jay is a very nice hotel right in the financial district and a short walk from the reason for my trip. Breakfast was good and everyone I interacted with was friendly and helpful. My stay was everything I was hoping it would be.
2024 年 2 月に 1 泊滞在
Amber Lopezからの返信 (投稿日 : 2024 年 2 月 7 日)
Dear Mr. Gregory, thank you for your 5 out of 5 rating! We are delighted that you had an enjoyable stay and look forward to welcoming you back in the near future!

8/10 (良い)

Patrick

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Valet parking disorganized and very expensive.
2024 年 1 月に 2 泊滞在
Amber Lopezからの返信 (投稿日 : 2024 年 1 月 31 日)
Dear Patrick,On behalf of the entire Jay Hotel team, I want to thank you for sharing your feedback. We are very sorry to hear that you didn't have a pleasant experience in our hotel due to your valet experience. Our mission is to provide excellent guest experiences, and we are very sorry to have let you down. We have taken your feedback with the utmost seriousness, and we strive to make improvements. We hope you may provide us with another opportunity in the near future to provide a better guest experience.

10/10 (非常に良い)

Riley

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 1 泊滞在
Amber Lopezからの返信 (投稿日 : 2024 年 1 月 31 日)
Dear Riley, thank you for your 5 out of 5 rating! We are delighted that you had an enjoyable stay and look forward to welcoming you back in the near future!

10/10 (非常に良い)

damini

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great experience, hospitality and food all over 5 star.
2024 年 1 月に 1 泊滞在
Amber Lopezからの返信 (投稿日 : 2024 年 1 月 29 日)
Dear Damini, thank you for your 5 out of 5 rating! We are delighted that you had an enjoyable stay and look forward to welcoming you back in the near future!

10/10 (非常に良い)

Jenni

2024 年 1 月に 2 泊滞在
The Jay Hotelからの返信 (投稿日 : 2024 年 1 月 21 日)
Dear Ms. Jenni, thank you for your 5 out of 5 rating! We are delighted that you had an enjoyable stay and look forward to welcoming you back in the near future!

10/10 (非常に良い)

Christine

2024 年 1 月に 1 泊滞在
The Jay Hotelからの返信 (投稿日 : 2024 年 1 月 17 日)
Dear Ms. Christine, thank you for your 5 out of 5 rating! We are delighted that you had an enjoyable stay and look forward to welcoming you back in the near future!

8/10 (良い)

Gudrun

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Lovely hotel. Rooms were new and clean. The equipment in the hotel gym was far above average. The only disappointment was the hotel breakfast - the eggs were swimming in a puddle of grease and nothing was flavorful. Still, I give this 4 stars because the rooms and interior were great.
2024 年 1 月に 1 泊滞在
Britt Johnsonからの返信 (投稿日 : 2024 年 1 月 14 日)
Dear Gudrun,On behalf of the entire Jay Hotel team, I want to thank you for sharing your feedback. We are pleased to hear you that were satisfied with our newly renovated accommodations and the service that you received from our staff. We are so glad that you enjoyed your stay with us and hope to see you again soon!Best Regards,The Jay Hotel

10/10 (非常に良い)

Feyza

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Perfekt!
Schönstes Hotel in dem wir je geblieben sind. Die Mitarbeiter sind super freundlich, die Zimmer waren sehr sauber. Alles war perfekt es gibt nichts zu bemängeln.
2024 年 1 月に 2 泊滞在
The Jay Hotelからの返信 (投稿日 : 2024 年 1 月 10 日)
Dear Ms. Feyza, thank you for your 10 out of 10 rating! We are delighted that you had an enjoyable stay and look forward to welcoming you back in the near future!

10/10 (非常に良い)

Karmyna

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful property.
2023 年 12 月に 1 泊滞在
The Jay Hotelからの返信 (投稿日 : 2024 年 1 月 10 日)
Dear Ms. Karmyna, thank you for your 5 out of5 rating! We are delighted that you had an enjoyable stay and look forward to welcoming you back in the near future!

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 2 泊滞在
The Jay Hotelからの返信 (投稿日 : 2024 年 1 月 10 日)
Greetings, thank you for your 10 out of 10 rating! We are delighted that you had an enjoyable stay and look forward to welcoming you back in the near future!

10/10 (非常に良い)

Diana

2023 年 12 月に 1 泊滞在
The Jay Hotelからの返信 (投稿日 : 2024 年 1 月 8 日)
Dear Ms. Diana, thank you for your 10 out of 10 rating! We are delighted that you had an enjoyable stay and look forward to welcoming you back in the near future!

10/10 (非常に良い)

Shante

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 1 泊滞在
The Jay Hotelからの返信 (投稿日 : 2024 年 1 月 8 日)
Dear Ms. Shante, thank you for your 10 out of 10 rating! We are delighted that you had an enjoyable stay and look forward to welcoming you back in the near future!

10/10 (非常に良い)

rosanna、San Leandro

2023 年 12 月に 2 泊滞在
The Jay Hotelからの返信 (投稿日 : 2024 年 1 月 8 日)
Dear Ms. Rosanna, thank you for your 5 out of 5 rating! We are delighted that you had an enjoyable stay and look forward to welcoming you back in the near future!

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 3 泊滞在
The Jay Hotelからの返信 (投稿日 : 2024 年 1 月 8 日)
Thank you for your 5 out of 5 rating! We are delighted that you had an enjoyable stay and look forward to welcoming you back in the near future!

10/10 (非常に良い)

Alexander J.

2023 年 12 月に 1 泊滞在
The Jay Hotelからの返信 (投稿日 : 2024 年 1 月 8 日)
Dear Mr. Alexander, thank you for your 10 out of 10 rating! We are delighted that you had an enjoyable stay and look forward to welcoming you back in the near future!

10/10 (非常に良い)

Emanuel

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在
The Jay Hotelからの返信 (投稿日 : 2023 年 12 月 24 日)
Dear Mr. Emanuel, thank you for your 5 out of 5 rating! We are delighted that you had an enjoyable stay and look forward to welcoming you back in the near future!

10/10 (非常に良い)

Gwen

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在
The Jay Hotelからの返信 (投稿日 : 2023 年 12 月 23 日)
Dear Ms. Gwen, thank you for your 5 out of 5 rating! We are delighted that you had an enjoyable stay and look forward to welcoming you back in the near future!

10/10 (非常に良い)

Donald

グループ旅行
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
I loved this property. It is beautiful. The surrounding areas are great. The dining room service was very slow and that is my only complaint.
2023 年 12 月に 1 泊滞在
The Jay Autograph Collection からの返信 (投稿日 : 2023 年 12 月 22 日)
Dear Mr. Donald, thank you for your 5 out of 5 rating! We are delighted that you had an enjoyable stay and look forward to welcoming you back in the near future!

10/10 (非常に良い)

Karen

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 1 泊滞在
The Jay Autograph Collection からの返信 (投稿日 : 2023 年 12 月 22 日)
Dear Ms. Karen, thank you for your 10 out of 10 rating! We are delighted that you had an enjoyable stay and look forward to welcoming you back in the near future!

10/10 (非常に良い)

Emily、Kensington

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The property was very recently renovated. Everything was new, modern and very clean. Service was excellent and friendly. Room was large, bed was comfortable and view was terrific.
2023 年 12 月に 2 泊滞在
The Jay Autograph Collection からの返信 (投稿日 : 2023 年 12 月 22 日)
Dear Ms. Emily, thank you for your 5 out of 5 rating! We are delighted that you had an enjoyable stay and look forward to welcoming you back in the near future!

10/10 (非常に良い)

patrick

2023 年 12 月に 1 泊滞在
The Jay Hotelからの返信 (投稿日 : 2024 年 1 月 8 日)
Dear Mr. Patrick, thank you for your 5 out of 5 rating! We are delighted that you had an enjoyable stay and look forward to welcoming you back in the near future!

10/10 (非常に良い)

Nil

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 1 泊滞在
The Jay Autograph Collection からの返信 (投稿日 : 2023 年 12 月 22 日)
Dear Nil, thank you for your 10 out of 10 rating! We are delighted that you had an enjoyable stay and look forward to welcoming you back in the near future!

10/10 (非常に良い)

Paul

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在
The Jay Autograph Collection からの返信 (投稿日 : 2023 年 12 月 22 日)
Dear Mr. Paul, thank you for your 5 out of 5 rating! We are delighted that you had an enjoyable stay and look forward to welcoming you back in the near future!

10/10 (非常に良い)

Perry

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
front desk should keep some cash
Awkward that the front desk does not have any cash - I wanted to break a $50 bill for tips to housekeepers but was unable to do so
2023 年 12 月に 3 泊滞在
The Jay Autograph Collection からの返信 (投稿日 : 2023 年 12 月 22 日)
Dear Mr. Perry, thank you for your 10 out of 10 rating! We are delighted that you had an enjoyable stay and look forward to welcoming you back in the near future, we apologize we recently converted to a cashless property.

10/10 (非常に良い)

Sauline

Amber Lopezからの返信 (投稿日 : 2024 年 2 月 7 日)
Dear Sauline, thank you for your 5 out of 5 rating! We are delighted that you had an enjoyable stay and look forward to welcoming you back in the near future!

8/10 (良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 1 泊滞在
Hotel Management からの返信 (投稿日 : 2023 年 12 月 13 日)
Thank you for taking the time to rate our hotel. It was a pleasure to welcome you as our guest and we are happy to know we were able to make the majority of your stay enjoyable. We look forward to welcoming you back soon!

10/10 (非常に良い)

michael

2023 年 12 月に 1 泊滞在
The Jay Hotelからの返信 (投稿日 : 2023 年 12 月 6 日)
Dear Michael, thank you for your 10 out of 10 rating! We are delighted that you had an enjoyable stay and look forward to welcoming you back in the near future!

10/10 (非常に良い)

Kathya

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 10 月に 1 泊滞在
The Jay Hotelからの返信 (投稿日 : 2023 年 12 月 6 日)
Dear Kathya, thank you for your 5 out of 5 rating! We are delighted that you had an enjoyable stay and look forward to welcoming you back in the near future!