They use AI for all communication. No one will respond to you. I had multiple issues I tried to use chat to discuss with owner, but its only AI responses. Pictures dont match up to what is actually on property. Be aware that you will be visited by multiple huskies. They were people friendly but if you bring your own dog be aware. There is A/C, however, there is no control box downstairs. There are 2 vents (1 didnt blow air) that are controlled by the upstairs unit. A/C worked great in bedrooms upstairs, but living area was extremely hot all day. Pool and spa dirty. Couch busted, smelled. Multiple TV's in rooms didnt work. Tried discussing with owner that we were gonna BBQ, an advertised item, but no propane tank provided and was so corroded that it is unsanitary. Kitchen cookware bad shape, not usable. Multiple windows no covering. Ran washer once. Went back to get the items out, entire level smelt of rotten eggs. Had to call VRBO care to reach owner, and even they had trouble contacting owner. Eventually I received a call from the property manager. He was able to address the plumbing issue. Said pool guy would come but no one showed up. The owner came and checked in with me. He was INSISTENT on buying our dinner to replace the BBQ, but never heard from him or property manager after they left Friday. Offered to order supplies, but what was requested never arrived. Entire party left early. This ruined my son's last family vacation b4 he leaves for the air force. Beware