S.Caterina

Terrific staff and amenities. The woman who handled our check in was superb. The thermal pools and views are spectacular. What a relaxing place. Possibly the best breakfast I have ever seen included in your stay. I can’t wait to come back.

Stayed 5 nights and expected this to be the relaxing part of our 2 week Italy trip. Unfortunately, it was anything but. Major issues: • Ant infestation: Our room had a sea of ants. We had to stay one night before being moved, and still found ants on the balcony. • Poor housekeeping & room service: Our room wasn’t cleaned despite being out all day with the cleaning sign on. Food orders were wrong, yet we were still charged. Not acceptable with a $20 room service fee. • Water issues: Water randomly stopped running while showering. • Restaurant issues: The rooftop was closed Sunday despite the listed hours. We ate at Lido instead, where my niece got food poisoning. We also ordered medium well steak and received medium rare. • Poor maintenance: Floors and other areas were chipped and not well maintained. • Noise: Extremely loud on weekends. If you’re not partying, expect noise until 2 AM. Pros: • Some staff were very friendly and provided great service. I was happy to tip them. • Beautiful location, which honestly saves this place. For a supposed 4 star hotel and the price, we expected much better. Stay elsewhere in Sorrento!