Russell Island

Staff is amazing....the shuttle was not working and we were offered an uber by the front desk mgr. We didn't use, but how nice to be offered an alternative.

Property was nice! Room was as expected! Valet/service was much to be desired! Room service snd bar service was some of the worst I’ve ever encountered! Was told by room service they had water; but if I wanted then I had to come get them myself! She wasn’t delivering them! Bartender in the hotel lounge was so bad it was laughable!! Told us she was doing us a favor by waiting on us! Lost her mind when I ask for 3 small bowls to put nuts in so our party of eight didn’t have to pass around the same cardboard cup she put them in!

The property and staff were good. Acceptable value. EXCEPT no parking on site. Private parking was available right next door. BUT at a ridiculous rate. And not allowing in and out.