Short story: loved the property, views, location and all the amenities. But no hot water the first day/night (arrgh) and shower leaked all over the upper bathroom floor. Great referrals for local dining and shops. Well stocked refrigerator. Wonderful patio.
However, I have NEVER been treated so rudely by an owner - or anyone for that matter - over a minor delay.
Backstory: Our flight was delayed by 30 MIN. Owner + prop mgr were made aware of our flight arrival time, and subsequent delay. I had been communicating solely with the (wonderful) prop mgr/email team in advance of our stay but wasn't aware we needed to be in such close touch with actual owner. I wasn't able to text when we actually left the airport for our drive to the unit.
Arrived 30 min late (but 30 min ahead of 3pm published check-in time), and was met with rude, angry tirade by owner over the phone saying "how disrespectful" of us, they "weren't a hotel and not able to check us in just anytime we pleased", now they "had to come all the way across town to let us in", how could we be so thoughtless, now we just had to wait for a housekeeper...
ALL THE WHILE we were only a half hour off schedule.
AND ALL THE WHILE the owner was on-site (on floor 4) and i believe was simply waiting for his son to arrive to help with our luggage. The son later showed up and offered to carry only a backpack.
I apologized sincerely. We were perfectly prepared to carry our luggage up 5 flights of stairs - as we had read all the previous reviews. We were made to feel like the worst renters in history, somehow creating an an international incident. I understand he wanted to make a good impression by helping us with our luggage and we had missed his son's available window by 10 minutes. But really? All that anger? A customer should NEVER be treated the way we were treated.
Also, no hot water the first day or night, and the upper shower leaked from under the pan all across the floor each time it was used. We notified owner and he said the hot water could be fixed the next day (it was) but they just brought more bath mats for the water leak. A horrible start to an otherwise wonderful visit in Rome. All the other Romanos of Roma were delightful.
Read carefully the descriptions of the internal stairway, as it may not be for everyone. It was fine for us.