Overall the stay was ok and the location is great. The apartment was dimly lit, the water had white, chunky particles in it after we were told it was good to drink, neither the stove nor oven worked, and the bedding in the master bedroom smelled like a wet dog. Because of the great location, we would have looked past all of these things if Fabrizio, the property head, had not been so very rude and condescending during our checkout process. There were three locked entries to get in and we were very careful each, and every time we left and returned to the apartment. However, on our last day when we had to leave the keys, we walked down to one of the locked entrances, and were unable to get back up when I found out that my teen daughter did not shut the main door behind her. When we tried to go back upstairs, we could not because we had left the keys there as we were checking out. I immediately called Domitilla and explained the situation and she responded that she would send the cleaning people over and confirmed that the outside door was locked, which it was. Fabrizio, however, was not understanding at all of an honest mistake. He was very aggressive and rude and accusing without once showing any courtesy or understanding. He sent me multiple messages that were attacking and just plain rude. Thankfully, the apartment was secure and nothing even happened with the mistake, but he is treating us poorly about the situation and charging us more money. Never again!
