2/10 (非常に不満)
Sharon
家族旅行
2025 年 12 月 26 日
気になった点 : 設備とサービス
My experience with the management and owner was terrible. I booked the property because the listing clearly stated an 11:00 am checkout. After booking, the management company told me checkout was actually 10:00 am and blamed Expedia. I explained I relied on their posted information, but they refused to honor it and even falsely claimed I was rude. I never requested anything extra—only that they honor their own advertisement. The owner also refused, confirming she was aware. They later told VRBO they couldn’t adjust their cleaners’ schedule.
The neighborhood is somewhat sketchy. While waiting for check‑in, my husband was aggressively approached for money right outside the courtyard door. The courtyard felt secure, though the door was often left unlocked.
The property looks nice at first, but the musty, basement‑like smell was overwhelming until we bought a candle. It is not luxurious or elegant. If a large mirror placed directly in front of the toilet at eye level is your idea of elegance, then perhaps you’ll disagree.
Noise is a major issue—you hear everything from outside and from the neighbors above. The “second bedroom” is an open loft with no privacy and a very low ceiling. The steep, rail-less stairs are unsafe for older adults or children.
Maintenance issues exist: loose shower tiles, a broken handheld sprayer and weak water flow from several fixtures.
The location is not central; expect long walks unless using public transportation.
Sharon
2025 年 12 月に 3 泊滞在