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「Liz was very accommodating with a last minute change of beds, fussy kids and a vegan to cater for. The food was delicious, nutritious and varied. She went out of her way to offer a vegan starter, main and dessert every evening for my daughter. We didn't expect that and it was much appreciated. She asked us at the start of the week about any likes and dislikes and the kids put in their requests too. Fired chicken baked beans etc! The rooms were warm and comfortable and gave us our own privacy...

「A really well presented chalet on 3 floors, with a spacious kitchen/diner/lounge on the top floor, with good views of the Rila mountain and the slopes. Comfy beds, a well equipped kitchen, an open fire, a bar, a beer fridge, everything for the perfect ski trip! We'd love to come back again. The complex also has a decent pool, a sauna and a good restaurant. There's a courtesy bus into the resort which runs anout every 40 minutes. Loads of parking.」

「Nice chalet only a short walk to shops bars and slopes always good communication with David stayed here many times.」

「浴槽があったので、お湯をはり入浴。お湯を抜こうと栓を開けると、お湯が抜けず便器の前の排水口から溢れてきて、バスルームは水浸しに。フロントに電話しようにも説明書類はブルガリア語のみ、やむなく外線で電話した。部屋を変えるというが、夜も遅いし明日修理ということで、応急に敷くタオルを持って来させたが、そなタオルに髪の毛が残っていた。周りに何も無く街まで車で20分かかる。夕食をリゾート内のレストランで済ませたが、チップを要求された。ブルガリアではチップの習慣は無いはずなのに。翌日、排水の修理ができず部屋を変わることに。前夜の不便に対する補償を求めると、ランクアップした部屋に変えたので、それだけ。と言われる。しょうがないが、図体だけゴージャスで中身が伴っていない気がした。」

「Good but cominication is zero」

「Decent hotel, close to the ski slopes. It's not exceptionally fancy but the SPA area was nice and the apartment was spacious and comfortable」