薄型テレビ
利用可能日を確認

Jリゾートの口コミ

3.5 out of 5
Jリゾート
345 N Arlington Ave, Reno, NV

口コミ

8.8

非常に良い

評価 10 - 1192 件の口コミ中 709 件が非常に良い" "
評価 8 - 1192 件の口コミ中 283 件が良い" "
評価 6 - 1192 件の口コミ中 116 件が普通" "
評価 4 - 1192 件の口コミ中 42 件が不満" "
評価 2 - 1192 件の口コミ中 42 件が非常に不満" "

9.2/10

清潔度

8.8/10

スタッフとサービス

8.2/10

設備とサービス

9.0/10

施設のコンディションと設備

8.6/10

環境への配慮

口コミ

4/10 (不満)

??

気になった点 : 清潔度、スタッフとサービス、設備とサービス
経営が変わったようで、内・外ともにきれいになっていた。部屋に電子レンジと冷蔵庫が設置されていて、その点は良かった。バスタブが無くなってシャワーだけになっていた。シャワーの温度が調整できない設定だった。 最も悪い点は、９日のうち６日はルームキーピングがされていなかった。電話をすると、タオルとゴミの処理だけやってくれた。
2023 年 9 月に 8 泊滞在
J Resort Response Teamからの返信 (投稿日 : 2023 年 9 月 21 日)
We are very sorry to learn about your recent experience. Thank you for letting us know. We will make sure to have our Housekeeping Management Team address matters immediately with our Guest Room Attendants.

10/10 (非常に良い)

Laura

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was very nice. Got to choose a room, which was very quiet.. Staff are friendly and helpful.
2024 年 5 月に 2 泊滞在

4/10 (不満)

LORNA

家族旅行
気になった点 : スタッフとサービス、施設のコンディションと設備
Air conditioner not working They were doing some work on building and we ended up with a flat tire. E charger for our car not working most of the time. Didn’t seem to care that our stay had some problems,
2024 年 5 月に 5 泊滞在

6/10 (普通)

Dusty

家族旅行
良かった点 : 施設のコンディションと設備
気になった点 : スタッフとサービス
Room was renovated and clean, bed comfortable, bathroom was nice. Front desk/check-in staff was kind and friendly, check-in was quick and efficient. Outdoor rap concert hosted by hotel did not allow for quiet, restful night. It was loud and disruptive late into the night. Dined at both the onsite restaurant and buffet. Expensive, and wait staff were obviously very harried and very boisterous about staffing and kitchen issues allowing all guests to hear about their behind the scenes issues in an inappropriate manner making dinner stressful and unwelcoming. The buffet was decent but staff did not keep food stocked and were out of a lot of items. Waitress ignored our drink orders the entire meal. I think on a regular day, with normal prices, the stay wouldn’t have been remarkable, however, when a hotel raises prices 3-4 times the regular price because an event is in town or it’s a holiday, then the service should match the price. Unfortunately, the J Resort fell short.
2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

Serafin

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Parking is very limited when events happen at the glow
2024 年 5 月に 2 泊滞在

8/10 (良い)

Austin

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very cool visual displays at check in. It was a relatively quiet stay but I there happened to be a fire in the basement in the middle of the night and the entire resort was evacuated for 2 hours while the fire dept responded. Breakfast is really good here. The pancake is massive so bring an appetite if you order more than one.
2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

MAY、VAllejo

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
All is well here. I’ll recommend to all.
2024 年 5 月に 1 泊滞在
Ritchelからの返信 (投稿日 : 2024 年 5 月 26 日)
Thank you for your feedback.

6/10 (普通)

Jessica

2024 年 5 月に 1 泊滞在

6/10 (普通)

Joey

良かった点 : 施設のコンディションと設備
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Aaron、Hilo

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice. Will definitely stay again.
2024 年 5 月に 2 泊滞在
Mary Annからの返信 (投稿日 : 2024 年 5 月 25 日)
Thank you for staying with us. We appreciate your feedback!

10/10 (非常に良い)

cheryl、Port Arthur

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Had never heard of J Resort before and was a bit apprehensive. The renovations are top notch and to be congratulated on every level! Personal was helpful, knowledgeable and extremely pleasant. Will definitely look for more of Mr. Jacob’s properties in the future.
2024 年 5 月に 2 泊滞在
Mary Annからの返信 (投稿日 : 2024 年 5 月 25 日)
Thank you for staying with us. We appreciate your feedback!

6/10 (普通)

Polina

カップルで旅行
良かった点 : 清潔度
気になった点 : スタッフとサービス、施設のコンディションと設備
I don’t normally write bad reviews but it was one thing after another. The tv remote didn’t work, there was no “do not disturb” sign for the door which I would have liked to use. No tv guide and that’s a button that didn’t work. They ended up slipping a channel guide under the door in the morning which was pretty useless at that point. But the worst was I called housekeeping and asked for two extra blankets and they said give us a little bit They never arrived, and when I let the front desk know these things they did not seem to care. I’m disappointed and I don’t think I would recommend
2024 年 5 月に 1 泊滞在
Ritchelからの返信 (投稿日 : 2024 年 5 月 26 日)
We apologize for the inconvenience that caused you.

10/10 (非常に良い)

Mark

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Upgrades were in progress while we were there but it didn’t detract for the experience.
2024 年 5 月に 1 泊滞在
J Resort Response Teamからの返信 (投稿日 : 2024 年 5 月 24 日)
Thank you so much for choosing to stay at the J Resort, Mark!

10/10 (非常に良い)

Niko

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The rooms
2024 年 5 月に 2 泊滞在
J Resort Response Teamからの返信 (投稿日 : 2024 年 5 月 24 日)
Thank you for choosing the J Resort, Niko! We have the largest rooms in Downtown Reno.

10/10 (非常に良い)

David

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Rooms were spacious and clean
2024 年 5 月に 1 泊滞在
J Resort Response Teamからの返信 (投稿日 : 2024 年 5 月 24 日)
Thank you so much for the excellent review, David. We most certainly have spacious rooms here at the J Resort!

10/10 (非常に良い)

Alazar

It was very clean. Staff is friendly.
2024 年 5 月に 2 泊滞在
Mary Annからの返信 (投稿日 : 2024 年 5 月 25 日)
Thank you for staying with us. We appreciate your feedback!

10/10 (非常に良い)

Kellie

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Walking distance to all of our favorite places. Very friendly staff!
2024 年 5 月に 4 泊滞在
Ritchelからの返信 (投稿日 : 2024 年 5 月 23 日)
Thank you for your feedback.

10/10 (非常に良い)

Alfonso Vieyra

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We had a short stay the staff was friendly and we had our kids with us everything was great. I would stay again!
2024 年 5 月に 1 泊滞在
Mary Annからの返信 (投稿日 : 2024 年 5 月 22 日)
Thank you for staying with us. We appreciate your feedback!

10/10 (非常に良い)

Michael

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The facilities and the vast majority of the staff is outstanding. While i was there , there was an accident that took out the phones and internet. Accidents happen. The room in terms of quiet, clean, spacious and up to date deserve a "6.0 for VALUE. The price per value beats anything around it, or for anywhere in town for that matter. I took a chance and was happy. One thing ownership might be wise to invest in is quality control. Little things...but they do matter. Like the beautiful shower had a loose door handle. The tile was very clean, so you know housekeeping encountered it, but engineering didnt fix it. Little thing...but little things matter. But for the price it was great. The busser at hannas table should be promoted immediately to server. He is stellar. The green salsa there btw was the best i have had in my life. The front desk gal was excellent also. The shuttle driver was great and the list goes on. New spacious clean rooms are great, BUT...dial in on more of the little things.
2024 年 5 月に 3 泊滞在
Mary Annからの返信 (投稿日 : 2024 年 5 月 22 日)
Thank you for staying with us. We appreciate your feedback!

10/10 (非常に良い)

Daric、Aurora

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Mary Annからの返信 (投稿日 : 2024 年 5 月 22 日)
Thank you for staying with us. We appreciate your feedback!

10/10 (非常に良い)

Ihar

2024 年 4 月に 2 泊滞在
Mary Annからの返信 (投稿日 : 2024 年 5 月 22 日)
Thank you for staying with us We appreciate your feedback!

10/10 (非常に良い)

Christina

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
it was convient for our stay
2024 年 5 月に 1 泊滞在
Ritchelからの返信 (投稿日 : 2024 年 5 月 21 日)
Thank you for your feedback.

10/10 (非常に良い)

marina、napa

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I like the non smoking rule
2024 年 5 月に 1 泊滞在
Ritchelからの返信 (投稿日 : 2024 年 5 月 21 日)
Thank you.

8/10 (良い)

Stephani、Roseville

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 3 泊滞在
Mary Annからの返信 (投稿日 : 2024 年 5 月 22 日)
Thank you for staying with us. We appreciate your feedback!

10/10 (非常に良い)

Denis

The shower was clean properly, there was hair left over from previous person.
2024 年 2 月に 2 泊滞在
Mary Annからの返信 (投稿日 : 2024 年 5 月 21 日)
Thank you for staying with us. We appreciate your feedback!

8/10 (良い)

Shane

良かった点 : 清潔度、施設のコンディションと設備
homeless camps down the street.
2024 年 5 月に 2 泊滞在
Ritchelからの返信 (投稿日 : 2024 年 5 月 20 日)
We apologize for the inconvenience.

10/10 (非常に良い)

Tina Marie

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I was pleasantly surprised by this venue. They have a lounge with live music, the room was huge and it wasn’t smoky. I will def stay there again!
2024 年 5 月に 1 泊滞在
Ritchelからの返信 (投稿日 : 2024 年 5 月 20 日)
Thank you for your feedback. We are so glad that you enjoyed your stay with us.

10/10 (非常に良い)

Racheal

カップルで旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This hotel used to be The Sands but it’s been a total upgrade from that hotel. Mind you as of this review that the hotel is still under construction. The parking lot might seem small but there is a parking garage and valet. As this being my first visit and it was also my birthday we got an upgrade with a kitchen net. We had a fridge (not a tiny one) a sink and a counter. The room was pretty clean and spacious with lots of light (natural and regular lights) my in-laws room didn’t have that great of light so I suggest a room with a Mountain View. The staff at the front desk was super nice and helpful when I needed help with something. They have two restaurants and one quick food if you’re on the go. They have Hannah‘s and then the steakhouse. Steakhouse is very expensive, so we didn’t go. But Hannah‘s was really good for brunch and breakfast. You get a lot for your buck. The only thing I had to complain about Hannah’s is that the drinks need work and there just needs to be a better wait staff. The Casino floor was all right. I feel like there needs to be more table games. You are walking distance from the row. It’s a 5 to 10 minute walk depending on what casino you’re going to. They also have a neon walk. The street is also getting a makeover as well. Again, the hotel is still currently under construction, but I would stay here again
2024 年 5 月に 3 泊滞在
Ritchelからの返信 (投稿日 : 2024 年 5 月 20 日)
Thank you so much for your feedback. We are glad that you enjoyed your stay with us.

8/10 (良い)

Renee L

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Staff through out so friendly and helpful.
2024 年 5 月に 3 泊滞在
Ritchelからの返信 (投稿日 : 2024 年 5 月 20 日)
Thank you for feedback.

10/10 (非常に良い)

Felix

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent hotel.
2024 年 5 月に 1 泊滞在
Ritchelからの返信 (投稿日 : 2024 年 5 月 20 日)
Thank you for staying with us.

10/10 (非常に良い)

Elaina

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very clean great rate spacious rooms. Very short walk to The Row, less than 10 min and safe
2024 年 5 月に 2 泊滞在
Ritchelからの返信 (投稿日 : 2024 年 5 月 20 日)
Thank you for your feedback.

8/10 (良い)

James Terry

カップルで旅行
Downtown area is dirty with an over abundance of homeless people
2024 年 5 月に 3 泊滞在
Ritchelからの返信 (投稿日 : 2024 年 5 月 20 日)
We apologize for the inconvenience.

8/10 (良い)

Claude

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Hotel is nice and clean, staff was very friendly. bed was atrocious. My body is aching as I type this. Reno is a shell of its former glory. It is dirty and can make you feel uncomfortable at times.
2024 年 5 月に 1 泊滞在
Ritchelからの返信 (投稿日 : 2024 年 5 月 19 日)
We apologize for the inconvenience.

10/10 (非常に良い)

Jose

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The property was very lovely and everything so clean. We enjoyed the non smoking lounge in the back they also had the best bartenders. They have a little gift shop which had basics we needed and some extra gifts. All staff was so friendly and polite. Will definitely be back!
2024 年 5 月に 1 泊滞在
Mary Annからの返信 (投稿日 : 2024 年 5 月 25 日)
Thank you for staying with us. We appreciate your feedback!

10/10 (非常に良い)

Mariana

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 3 泊滞在
Ritchelからの返信 (投稿日 : 2024 年 5 月 20 日)
Thank you.

8/10 (良い)

Janice

家族旅行
The property smelled moldy, looked run down. Room service didn’t come during our stay.
2024 年 5 月に 2 泊滞在
Ritchelからの返信 (投稿日 : 2024 年 5 月 19 日)
We apologize.

10/10 (非常に良い)

Pamela

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice comfortable hotel room and great mid week price.
2024 年 5 月に 1 泊滞在
Ritchelからの返信 (投稿日 : 2024 年 5 月 19 日)
Thank you for your feedback.

10/10 (非常に良い)

Rhonda

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We stayed at J Resort when we attended our son's graduation from UNR. It was very clean, parking was easy and free, staff was very nice and it was close to everything. We will definitely stay here again when we visit Reno, NV.
2024 年 5 月に 1 泊滞在
J Resort Response Teamからの返信 (投稿日 : 2024 年 5 月 24 日)
Thank you so much for sharing your excellent experience at the J Resort, Rhonda! And a HUGE congratulations to your son for graduating from UNR!

10/10 (非常に良い)

Robert

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff and security went above and beyond to get my Ram 3500 and 24’ enclosed trailer in a secure lot. Security made special rounds to keep an eye on my rig! If you’ve ever been to the old sands, and go to the same location, you will be amazed! Still a few bugs to work out but nothing major. Forget the “Row” hotels, the J resort is superior to those hotels. Try it, I guarantee you’ll be impressed!
2024 年 5 月に 1 泊滞在
Ritchelからの返信 (投稿日 : 2024 年 5 月 21 日)
Thank you for staying with us and thank you for your feedback.

10/10 (非常に良い)

Jennifer

家族旅行
良かった点 : 清潔度、施設のコンディションと設備
We checked into our room and the TV and air conditioner were both not working so the maintenance worker stated that we needed to switch rooms. As we were headed back down to the lobby we happened to see the managers in the elevator and we explained our situation to them. They were outstanding!! They immediately took us over to the front desk and upgraded us to a gorgeous suite for the inconvenience. They were professional and went above and beyond to make our stay enjoyable.
2024 年 5 月に 2 泊滞在
Ritchelからの返信 (投稿日 : 2024 年 5 月 20 日)
We are so glad that you enjoyed your stay with us.

10/10 (非常に良い)

Alta

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Mary Annからの返信 (投稿日 : 2024 年 5 月 18 日)
Thank you for staying with us. We appreciate your feedback!

10/10 (非常に良い)

Renee

2024 年 5 月に 1 泊滞在
Mary Annからの返信 (投稿日 : 2024 年 5 月 18 日)
Thank you for staying with us. We appreciate your feedback!

10/10 (非常に良い)

Gabriela

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 2 泊滞在
Mary Annからの返信 (投稿日 : 2024 年 5 月 18 日)
Thank you for staying with us. We appreciate your feedback!

6/10 (普通)

Stephanie、Idaho Falls

グループ旅行
良かった点 : 清潔度
3 people were staying in the room but they would only leave 2 washcloths. They gave us 3 towels but only 3 washcloths even after we reminded the staff. Our phone did not work and if we needed to contact the desk we called using our cell phone but then we started getting a supervisor’s voice mail. We asked for toilet paper and they brought us 6 rolls which felt a little passive aggressive. We made use of the shuttle to the airport and we were standing by the shuttle bus so when no one was there we went to the bell hop desk they told us we were supposed to check in with them but we were told to be outside by 7:30. Hannah’s Table was excellent and outside eating was offered. Hannah’s Express had plenty of options. Room was spacious and clean! We would like to recognize Hedy at the registration desk as she was excellent…as well as the woman that was working on 5/14 in the evening was also excellent..:she got us the extra washcloths and made sure we had water. We would definitely stay again and most likely will when we return to bowl at the Women’s National Bowling Championship! Looking forward to seeing the finished product especially the buffet and swimming pool.
2024 年 5 月に 4 泊滞在
J Resort Response Teamからの返信 (投稿日 : 2024 年 5 月 17 日)
Thank you for providing us your feedback, Stephanie. We will work hard on correcting the issues you encountered so that your next visit with us is far improved. We really appreciate the information you provided us, and we look forward to your next stay!

10/10 (非常に良い)

Megan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great resort! Would stay here again!
2024 年 5 月に 1 泊滞在
J Resort Response Teamからの返信 (投稿日 : 2024 年 5 月 16 日)
Thank you for choosing to stay at the J Resort, Megan! We really appreciate your 5-star review!

8/10 (良い)

Andrea

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
PROS: Absolutely LOVE the spaciousness of the suites. LOVE the second 1/2 bath. Just a must! LOVE that all suites are nonsmoking! Nothing like having one room non smoking and the next smoking... I LOVE the idea of the pool and hot tub being created on the rooftop! Absolutely a GREAT idea! I can only imagine that the cost of staying there may increase as it; in my own imagination, become a great Resort (not just a hotel) one day! Hopefully, not, but I think prices may increase... CONS: In the suites, there is a lot of "dead space", IE, not enough furniture. Almost seems like an afterthought of where placed furniture would go. Absolutely needs more lighting... especially in wet bar nook and primary bedroom. There were a little hiccups with telephones and tv needing to be rebooted. I know those are just small issues, but it's like a "papercut", not a significant cut but bothersome throughout our stay. Just one more small issue I had... the soap in general... the hand soap, shampoo and body wash... none of which any of them lathered up... it was a bit frustrating to wash hands and body without any kind of lather whatsoever. The only lathering was the shampoo at minimum and one had to use A LOT of it! One would have to argue, using massive amount of product and replacing it constantly OR purchasing a more upgraded shampoo/hand soap etc. in more concentrated formula and not have to replenish as much... It smells GREAT, but it doesn't work. My humble opinion.
2024 年 5 月に 2 泊滞在
J Resort Response Teamからの返信 (投稿日 : 2024 年 5 月 16 日)
Thank you so much for sharing your feedback with all of us, Andrea. Your opinion matters to us as we continue to work hard on making more and more improvements to the property. Thank you again for your suggestions!

8/10 (良い)

Justina

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel was really nice and beds are very comfortable. There was construction going on outside so it wasn’t very clean out there. The pool wasn’t open so that was very disappointing. Otherwise it was a nice stay 😊
2024 年 5 月に 2 泊滞在
Ritchelからの返信 (投稿日 : 2024 年 5 月 14 日)
Thank you for the feedback.

10/10 (非常に良い)

david

家族旅行
良かった点 : 設備とサービス、施設のコンディションと設備
Upon arriving in our room the toilet seat was up and there was TP and hair floating in the water. Called the front desk, no other rooms available so they comp me $50 for food and beverage and sent up Housekeeping to tiddy up the bathroom. While there she discovered the cold water side of the faucet just spun around and didn't work so had someone come up and fix it. Unfortunately when she cleaned our room she used a dirty rag or something because the room smelled of musty rag until we left. Oh, and the faucet was starting to break again before we left. Plus side, its a beautiful building, and Hannahs Table makes really good food.
2024 年 5 月に 1 泊滞在
Ritchelからの返信 (投稿日 : 2024 年 5 月 14 日)
We apologize for the inconvenience.

10/10 (非常に良い)

Kathryn

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
New and beautiful property. My room was huge and I loved the view.
2024 年 5 月に 1 泊滞在
J Resort Response Teamからの返信 (投稿日 : 2024 年 5 月 13 日)
Thank you so much for the wonderful feedback about your stay at the J Resort, Kathryn!

10/10 (非常に良い)

Christina、Klamath Falls

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Newly renovated so fresh and new which was nice, beds were comfortable, staff was very friendly!
2024 年 5 月に 1 泊滞在
J Resort Response Teamからの返信 (投稿日 : 2024 年 5 月 13 日)
Thank you so much for the awesome review about your stay at the J Resort, Christina! We hope you'll visit us again soon.