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"The hotel is so conveniently located. It is close to everything… restaurants, department stores, subway station, hop on and off etc…. Our proactive house keeper Ms.Fu’s attention to Detail was next to none. Our room was always immaculate. With keen observation, she even thoughtfully adjusted the shower holder to a very appropriate height. We also had a very pleasant check-out experience with front desk staff Isabella. Her smile was contagious. She warmly greeted us, was efficient and we look forward to coming back to stay next time. Last but not least, Olivia at the Concierge desk was exceptional!!! She was knowledgeable and resourceful. She assisted with our restaurant bookings and gave great suggestions re our sightseeing options. These three ladies are true asset to your team! "

"It was our first family trip to Shanghai and mainland China. From the moment we arrived at Conrad, the staff warmly welcomed us. The Premier Room was spacious and comfortable for our family of three. Breakfast was excellent, and the location was extremely convenient, with major attractions within walking distance. Special thanks to Benjamin and Camille for their exceptional support despite my limited Mandarin, they made our stay smooth and enjoyable. Highly recommended for anyone visiting Shanghai"

"The front desk staff went out of their way for me and gave me late check out and gave me very good directions on how to get to the airport. I was particularly impressed with the front desk young woman who was of Russian or Slavic origin."

"Large clean room, helpful staff"

"Great location, connected to a mall"

"The room has charging port which does not require me to take out my adapter which is super convenient! Room is very big! Staff also very helpful especially the hotel managers and the Concierge. They also allowed me to deposit my luggage with them even after I checked out to go for day trip. The location also is super close to Nanjing East Road. Recommend!"

"It's a great experience to stay in Crowne Plaza, clean room, convenient location, friendly hotel employees etc. Although encountering some issues during our stay, the gentleman (sorry that we forgot to ask for his name) at the front desk was so helpful and willing to solve the problems promptly. Liam Lu at the concierge was so helpful during our stay. He is so friendly and very professional in doing his jobs. They are definitely an asset to the hotel. We will stay in Crowne Plaza again next time when travelling to Shanghai."

"Nice hotel! Love it and will come back "

"The room is very clean and washroom is lovely. "