1. House is as described and on a prime location.
2. Electricity is not included in the rental charge – buried in fine print instead of up front.
3. Late check-in. We were let in after 5pm instead of 3pm. Reason: prior guests checked out late. No apology was offered.
4. Long water outage. Water went out after 9pm, we went to bed after 10pm, I rose at 4am to find the taps dry, and they remained dry until we left at 8:30. No chance to shower before retiring, dishes left dirty overnight and barely enough to use for breakfast, dirty toilets, we headed out the next morning still unwashed.
Pat was very attentive before our stay. After we got in, she quickly had a broken shower and hinges fixed. But her handling of #3 and 4 left us dissatisfied. The water outage was beyond her control, but her response was a plain "Sorry for the inconvenience". A true 5-star host would have offered something in return, before the guest even asks, and not necessarily a monetary rebate. Simple gestures go a long way: like sending a bottle of wine or fruit basket or sending someone to do the dishes and clean the toilets after the water returned. Instead, when we asked for compensation, what ensued was a long string of messages bragging about how good a host Pat is, how much money she’s spent to upgrade the property, what a great deal we got for renting this home, and basically making us sound whiny and unreasonable for seeking compensation for a service we’d paid for that was not delivered.