This was our first family vacation with our entire family - our grown children and 2 grandchildren. The home is as perfect as the pictures show! Nicole was wonderful helping me through our pre-vacation process, including scheduling transport with Superior Tours. Upon arrival they were waiting for us, & 2 days later picked up our kids when they arrived (late due to flights but Astrid stayed on top of their progress for us!)
When we arrived at Casa Do Cisnes the staff was waiting for us - Carlos gave us a detailed tour of the entire house so there was no guessing where anything was. Rubin prepared a fantastic lunch, Lucia was there to help with anything we needed. On the following days Elizabeth, Daniel and Jose were also there to help with the perfect experience!
This was a total 5-star experience - exquisite home and furnishings, mouth-watering meals, the views left nothing to be desired with front-row seats to amazing sunsets! We started our days in the reading room with coffee, headed to the gym (treadmilling to the ocean view), then wonderful breakfasts with the view and breeze. The outside area bar was a great retreat from sun periodically, lunch at the covered outside table, and lounging in the infinity pool or lounge chairs was the best!
With 6 adults and two small children I expected some complaining but there were zero complaints or whining from our crew (until the day we had to leave). There was so much room that we could all be together, but also get private time away from the group when needed. The staff was incredible - they took care of every possible "want" we had. Without hesitation they made several runs to the store for beverages saving us so much time.
Carlos was always nearby to make sure we wanted for nothing, Rubin is a top-notch chef, Daniel tended to any issues that arose and filled in for Rubin for breakfast on Sunday, Jose filled in for Carlos on Sunday, and Lucia and Elizabeth kept our rooms tidy - everyday they were just as perfect the the day we arrived. I cannot express enough how pleased we were with the staff - such a great group of people!
This is a great location for large family gatherings like we had or for several couples to vacation together - again plenty of room for private time. My suggestion for meals is to tell Rubin the type of food you like (shrimp, lobster, steak, "Mexican") and then just say "you decide on what to do with it" - you will not be disappointed!
We will be back!!!!