I have been traveling to Puerto Vallarta every year for 13 years now and have stayed in numerous condos in the hotel zone and in the Centro.
I always carefully read the reviews but this time I was literally fooled by 10/10 reviews! How is this possible that all reviews reflect a 10 when this unit is in such a bad condition?
First, we were told that a security guard would be greeting us upon arrival. However no one at all was there to help us.
Once in the condo, there was no instructions or information about anything to help us during our stay. Every other place we have been to would leave instructions.Pictures of the view of the surroundings on the beach side did not represent the reality of a large brown lagoon and rundown buildings.
Carpets worn out and covered with stains.Couch worn out with stains.
In kitchen, many old, dirty or broken ustensiles.Problem flushing the toilet.
Many dark flakes of dirt kept falling from the AC vents.
No comfortable deck chairs. Only 2 small folding wooden chair on the balcony beach side.
Main phone is lobby to ask for a taxi was out of order.
Locking the main door was a challange.
We finally got a VRBO agent to come and see the unit. She was apparently surprised and took a dozen of pictures.
Finally, the week before coming to Grand Venetian, we rented through VRBO a nice small condo in the Centro. Everything there was perfect and wonderful, a true 10/10. Also Chris the VRBO agent for that condo was more than helpful and forthcoming.