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Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive

4.5 star property
Adults-only property with 9 restaurants and 3 outdoor pools

Choose dates to view prices

Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive offers a paradise escape. Relax on the private beach, book a treatment at Rock Spa, enjoy 9 international restaurants, complimentary water park access, and a swim-up bar with live music.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Hot Tub
  • On private beach
  • All inclusive
  • Bar
  • Pool
The current price is ￥70,090
￥70,090 total
includes taxes & fees
Nov 11 - Nov 12

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Deluxe Gold king bed

1 bedroom, premium bedding, in-room safe, desk

Deluxe Gold king bed

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Balcony
Soundproofed
Private indoor hot tub
Air conditioning
LCD TV
Separate bedroom
Premium bedding
Hair dryer
  • 46 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Rock Suite Platinum

Rock Suite Platinum | 1 bedroom, premium bedding, in-room safe, desk

Rock Suite Platinum

Highlights

Balcony
Separate dining area
Soundproofed
Private indoor hot tub
Air conditioning
LCD TV
2 bedrooms
Premium bedding
  • 45 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Rock Royalty Level - Deluxe platinum, 1 king bed

1 bedroom, premium bedding, in-room safe, desk

Rock Royalty Level - Deluxe platinum, 1 king bed

8.0 out of 10
Very good
(3 reviews)

Highlights

Balcony
Soundproofed
Private indoor hot tub
Air conditioning
LCD TV
Separate bedroom
Premium bedding
Hair dryer
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Swim-up King

1 bedroom, premium bedding, in-room safe, desk

Deluxe Swim-up King

7.4 out of 10
Good
(3 reviews)

Highlights

Balcony
Soundproofed
Private pool
Private indoor hot tub
Air conditioning
LCD TV
Separate bedroom
Premium bedding
  • 46 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Platinum Sky Terrace, one king bed

Deluxe Platinum Sky Terrace, one king bed | 1 bedroom, premium bedding, in-room safe, desk

Deluxe Platinum Sky Terrace, one king bed

Highlights

Terrace
Soundproofed
Private indoor hot tub
Air conditioning
LCD TV
Separate bedroom
Premium bedding
Hair dryer
  • 87 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Gold, two double beds

Deluxe Gold, two double beds | 1 bedroom, premium bedding, in-room safe, desk

Deluxe Gold, two double beds

Highlights

Balcony
Soundproofed
Private indoor hot tub
Air conditioning
LCD TV
Blackout drapes/curtains
Separate bedroom
Premium bedding
  • 43 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Diamond, one king bed

1 bedroom, premium bedding, in-room safe, desk

Deluxe Diamond, one king bed

8.0 out of 10
Very good
(2 reviews)

Highlights

Balcony
Soundproofed
Private indoor hot tub
Air conditioning
LCD TV
Separate bedroom
Premium bedding
Hair dryer
  • 45 sq m
  • Partial sea view
  • Sleeps 2
  • 1 King Bed
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About the neighborhood

Map
77710, QROO, Puerto Aventuras, Carretera Cancun-Chetumal KM 72, Riviera Maya

What's nearby

  • Blu Riviera Maya - 19 min walk - 1.6 km
  • Puerto Aventuras Golf Club - 4 min drive - 2.9 km
  • Puerto Aventuras Marina - 5 min drive - 3.2 km
  • Dolphin Discovery - 7 min drive - 3.6 km
  • Oasis Beach - 7 min drive - 3.6 km

Getting around

  • Tulum Intl. Airport (TQO) - 84 min drive

Restaurants

  • ‪Bloved Restaurant & Lounge - ‬9 min drive
  • ‪Las Brisas - ‬9 min drive
  • ‪The Market - ‬11 min walk
  • ‪Faro Gastro Market - ‬5 min walk
  • ‪El Abuelo - ‬9 min drive

About this property

Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive

Luxury all-inclusive property adjacent to a golf course
A free breakfast buffet, free water park access, and a nightclub are just a few of the amenities provided at Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive. With amenities like a private beach and sun loungers, this property is the perfect place to soak up the sun. Indulge in a facial, a manicure/pedicure, and hydrotherapy at Rock Spa, the onsite spa. At the 9 on-site restaurants, enjoy breakfast, lunch, dinner, light fare, and international cuisine. The gym offers Pilates classes and yoga classes; other things to do include ziplining, basketball, and volleyball. In addition to a swim-up bar and a grocery/convenience store, guests can connect to free in-room WiFi.
Other perks at this property include:
  • 3 outdoor pools along with a waterslide, sun loungers, and pool umbrellas
  • Free self parking and valet parking
  • Bike rentals, 2 outdoor tennis courts, and a roundtrip airport shuttle (surcharge)
  • Golf clubs on site, beach umbrellas, and luggage storage
  • Guest reviews say great things about the helpful staff
Room features
All 577 rooms have comforts such as private indoor hot tubs and 24-hour room service, as well as perks like premium bedding and laptop-compatible safes.
Other amenities include:
  • Jetted tubs, designer toiletries, and hair dryers
  • LCD TVs with premium channels
  • Balconies, coffee/tea makers, and daily housekeeping

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Snorkeling

Land activities

Bicycling
Tennis

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances

Similar properties

2 outdoor pools

Hard Rock Hotel Riviera Maya - All Inclusive

  • On private beach
  • Pool
  • Hot Tub
  • All inclusive
7.8 out of 10, Good, 1,003 reviews
The price is ￥67,440
￥67,440 total
includes taxes & fees
Nov 11 - Nov 12
Hard Rock Hotel Riviera Maya - All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 coffee shops/cafes
  • 7 bars/lounges
  • 9 restaurants
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Ciao
  • Dive
  • Le Petit Cochon
  • Los Gallos
  • Toro

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor tennis courts
  • 3 outdoor pools
  • Arcade/game room
  • Basketball
  • Bicycle rentals
  • Billiards/pool table
  • Fitness classes
  • Free water park
  • Full-service spa
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Golf lessons
  • Gym
  • Hot tub
  • Karaoke
  • Nightclub
  • Pilates classes
  • Tennis lessons
  • TV in common areas
  • Volleyball
  • Waterslide
  • Yoga classes
  • Ziplining

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference center
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 50 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

More

  • 3 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150 per pet, per stay
Welcoming dogs and cats only
2 total (up to 40 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

This property welcomes adults only
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 68 per person (roundtrip)
  • Pet fee: USD 150 per pet, per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 008-007-000402

We should mention

Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Hard Rock Hotel Riviera Maya Adults Solidaridad
Hard Rock Riviera Maya Adults Only
Hard Rock Riviera Maya Adults Only Puerto Aventuras
Hard Rock Hotel Riviera Maya Adults
Hard Rock Hotel Riviera Maya Adults Puerto Aventuras
Hard Rock Hotel Riviera Maya Adults All Inclusive
Hard Rock Hotel Riviera Maya Adults Only All Inclusive
Hard Rock Riviera Maya Adults
Hard Rock Hotel Riviera Maya Adults Only All Inclusive

Frequently asked questions

Does Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive have a pool?

Yes, this property has 3 outdoor pools.

How much does it cost to stay at Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive?

As of Nov 10, 2025, prices found for a 1-night stay for 2 adults at Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive on Nov 11, 2025 start from ￥70,090, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive pet-friendly?

Yes, this property allows cats and dogs (limit 2 total) with a maximum weight of up to 40 lbs per pet. There's a fee of USD 150 per pet, per stay. Some restrictions may apply, so please contact the property for more details.

How much is parking at Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive?

Self parking and valet parking are free at this property.

What time is check-in at Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM.

What time is check-out at Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive?

Check-out is at noon.

Does Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of USD 68 per person applies.

Are there all-inclusive benefits at Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive?

Yes, the property is all-inclusive. All food and beverages are included, and activities include snorkeling, kayaking, bicycling, and more.

Where is Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive located?

Located in Puerto Aventuras, this beachfront property is next to a golf course and within 2 mi (3 km) of Oasis Beach, Puerto Aventuras Marina, and Puerto Aventuras Golf Club. Fatima Bay and Kantenah Lagoon are also within 3 mi (5 km).

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Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 256 out of 494 reviews
Rating 8 - Good. 103 out of 494 reviews
Rating 6 - Okay. 77 out of 494 reviews
Rating 4 - Poor. 30 out of 494 reviews
Rating 2 - Terrible. 28 out of 494 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Alejandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed the adults only side and its exclusivity. I also enjoyed how close the adults only buildings were closed to the spa. In addition, I enjoyed the ability to book activities through the hotel without the fear of getting scammed. Lastly, all the staff was absolutely amazing. I truly would want to come back again and definitely recommend.
Stayed 4 nights in Jul 2025

6/10 Okay

Marlee

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
I had a few issues while there but the woman at the Heaven desk called me as much as possible to try and fix the issues. Buffet food not very good but Thai restaurant was good. Pools beautiful and pool bar was nice. The jacuzzi on the beach was very dirty.
Stayed 3 nights in Aug 2025

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was beautiful
Stayed 4 nights in Apr 2025

8/10 Good

Aileen Amiscosa De Las

Liked: Amenities, property conditions & facilities
different dining options. we were far from the main entertainment. building 1 all adults heaven. staff were great n very friendly!
Stayed 5 nights in Jun 2025

10/10 Excellent

Dylan

K
Stayed 2 nights in Jun 2025

10/10 Excellent

Reese

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best resort ever
Stayed 3 nights in Feb 2024

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
Great service and food
Stayed 5 nights in Nov 2022

10/10 Excellent

Ana Teresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
STAFF WAS SUPER NICE AND PROFESSIONAL. DRINKS AT THE BAR WERE GREAT.
Stayed 7 nights in Aug 2024

10/10 Excellent

Lori Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the upgrades made since I was there last.
Stayed 5 nights in Aug 2023

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food and drinks were very good for Mexico. The rooms where nice. The staff were very attentive. Our only small complaint was that there wasn’t enough golf carts taking people to and from the two lobbies.
Stayed 6 nights in Oct 2023

10/10 Excellent

Jeffery

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tried to get into a couple restaurants and could t get reservation during our week stay. More availability for restaurants.
Stayed 6 nights in Feb 2023

10/10 Excellent

Alicja

Disliked: Property conditions & facilities
Good!
Stayed 7 nights in Nov 2023

6/10 Okay

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities
Making dinner reservations was ridiculously difficult because they don’t tell you to add a zero to your booking number for the app! We were there five days and never got a reservation for a restaurant! Food was meh. Bread cheese and fruit were good. Room was beautiful.
Stayed 5 nights in Dec 2023

8/10 Good

Jon

Liked: Cleanliness, staff & service, amenities
The property shows age, for instance. The stairs leading to the roof were old, creaky, and warped. picture showed tub in room. tub was located on roof. not a large jacuzzies like pictured in add. The workers were great, Maria at afar was awesome
Stayed 11 nights in Feb 2024

2/10 Terrible

chris

Disliked: Cleanliness, staff & service
Poor Service throughout
Stayed 4 nights in Apr 2024

6/10 Okay

Lori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Manu at Faro is amazing. Loved Japanese restaurant forgot his name. I loved that Everyone spoke English really well. it’s a beautiful nice place. I would have given 5 stars ⭐️ But I did not like is our very first morning there they kept us in a sells meeting, trying to push sells. We had to tell 5 people NO. Not the time or the place to push sells. We are on vacation! We want fun and not to be pushed around by sell people!!!
Stayed 6 nights in Jan 2024

4/10 Poor

Chad

1st be warned as soon as you enter the resort you will be escorted to the lobby where they will try to sell you time share and you will not be checked in until this happens We stayed at the heaven adults only side which was nice but there were zero activities going on at the pool, there is not adults only lobby so enjoy the kids running around the lobby. Also the majority of the guests are in the late stages of their life. If you want to have fun at the pool go somewhere else because the only other pools is hacienda azul where you can enjoy Kenya, and ping pong completions kids are also allowed at this pool so don’t hold your breath for adult fun. The employees are nice and accommodating The room was mediocre I upgraded to a rooftop room in which the hot tub had two temperatures scalding hot or freezing cold, the new tubs they put in are not wired to allow the jets to work. More on the room spent two days without power and no water intermittently. The adult side which is called heaven has zero bars with exception to the bar in the restaurant, also beware if you stay at heaven they will tell you only heaven guests can be over in the adults only pool by way of special bracelets, the fact is they let anyone from any level of stay partake in the heaven side of the property. 3 years ago this place was a great time and a ton of activities for adults. New ownership and it’s gone to the wayside. I will not return.
Stayed 8 nights in Jan 2024

8/10 Good

Daniel

Liked: Staff & service, amenities
Habitación un poco descuidada/ muy buen servicio / los alimento fueron buenos en general/ el spa está muy bien
Stayed 2 nights in Oct 2025

10/10 Excellent

Hilda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gracias a los chicos de concierge y recepción por ayudarme con mi habitación y pude usar la habitación más tiempo mi vuelo salía muy tarde y precisamente por eso me ayudaron a salir más tarde, una atención excelente me sentí muy satisfecha con todo en el hotel, totalmente recomendado desde el momento uno, amé los restaurantes que a parte de tener vistas increíbles tienen comida de calidad sobretodo un personal excelente fui sola y necesitaba grabar contenido para redes sociales en cuanto a degustación y los chicos tanto meseros como hostess se prestaron de una manera muy accesible para las grabaciones, sin duda esperen un reel de mucha satisfacción acerca del hotel y sus restaurantes, de las instaciones en perfecto estado y totalmente limpias sobre todo me sorprendió la fauna que existe aún en el lugar ame nadar con peces en las caletas y cobre todo el paisaje es de otro nivel. Tiene todo el lugar!!! Joseph, Héctor, Iván, Jair Gracias por todo
Stayed 1 night in Oct 2025

8/10 Good

Mark

Liked: Cleanliness, staff & service, amenities
Lots of construction which i understand is necessary but also is annoying when you pay good money for a vacation..staff was fantastic...pretty much stayed on the adult side the whole time...rooms were nice but a bit dated..
Stayed 6 nights in Aug 2025

4/10 Poor

Jenny

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
It’s ok if you’re looking for mediocre. The interior of the rooms (there were 8 of us) all looked very old, in the sense of too many coats of paint, loose floor, slanted floor and mildew smell. The amenities were nice. The breakfast buffet was the best.
Stayed 4 nights in Aug 2025

10/10 Excellent

Lura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pools close too early. 7pm... that sucks... property nice... rooms nice food excellent.. truly all inclusive... beach sucked... small and it was seaweed season so don't go during this time.. I was there at the end of July... alsp be aware of the time share crap... too many people trying to sell a time share... but I will go back... for sure..
Stayed 7 nights in Jul 2025

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing place
Stayed 3 nights in Aug 2025

10/10 Excellent

Carmen

Liked: Amenities
Animals around
Stayed 4 nights in Aug 2025

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Servicio de alimentos muy bueno, los restaurantes a la carta no te limitan a un platillo ni a una sola entrada por noche. La playa es artificial
Stayed 2 nights in Jul 2025