"We arrived 2 hours after check in time, the desk was manned with a very helpful gentleman. Unfortunately, two of the lifts were out of order with only one lift working servicing the hotel. We had an executive room, which was clean and tidy upon arrival. We were slightly disappointed that we did not find out that the executive lounge only had food available for two hours throughout the day between the hours of 6-8pm which they called happy hour.
However, this is not made clear on thirdparty booking sites, so something to look out for if you book an executive room for access to snacks all day. The young gentleman Amar who tended the executive lounge was very courteous and helpful nothing was too much for him to assist with .
The food available at the executive lounge for the happy hours was reasonable this consisted of 2 hot dishes, spring rolls ( which were a little dry) and chicken wings, humus, some vegetable crudités , sandwiches, a small selection of cheeses, pork salami and Turkey ham as well as a bistro salad bowl with olive oil and balsamic.
For the items available 24/7 in the executive lounge there were crisps, biscuits, popcorn, and sweeties in jars and some fruit. If I would’ve booked the exec lounge and missed the happy hour 6-8pm , I would’ve been unhappy.
Alcohol drinks available 6-8pm with spirits, red white and sparkling wines, becks bottle beer. Also tonics, lemonade cola, sparkling water and water. Once happy hour was done so was alcohol."