2/10 (非常に不満)
Einar
2025 年 10 月 30 日
良かった点 : 清潔度、設備とサービス
気になった点 : 施設のコンディションと設備
I was provided a wheelchair accessible studio even though I never select such a type or option. The confirmation email shows a image that my selection but had nothing to do with the studio I was provided. The blame was but on my for not understanding that "studio - wheelchair accessible" meant I had been booked into a studio specifically designed for people with disabilities, and on a ground floor and just next to the entrance, mensing it was very loud. Wheelchair accessible is something someone understands as reported referring to the entire property, not my specific booking. I never booked it and after 20+ hours nobody did anything to provide me with correct studio, I was refused a refund and forced to pay for a change to a much more expensive duplex at the top floor. That studio was good, until I discovered a mechanical device, a pump, was making loud noises every 10-20 minutes. I had to be behind the property to have it resolved, the claimed twice that it was, but it was never resolved and I did not sleep one night with shallow sleep waking up every 10-20 minutes. I tried earplugs but it was not enough to resolve it for me. In the end, I shoukd not require earplugs to sleep in a holiday property! It was a complete disaster that ruined my vacation!
Einar
2025 年 10 月に 7 泊滞在