As much as we want to give a higher rating- the best we can offer is 3.5/5.
Our friend group visits Riviera Maya each year and this is about our tenth year renting VRBO’s. Overall, this is not one we would return to or recommend. There are others we liked a lot better.
The positives:
The house is nicely furnished and the pool is beautiful.
There are beach chairs, umbrellas, and beach towels available.
The caretakers were here almost daily, were very polite, and did a nice job.
The neutrals:
The communication was all through what’s app and google translation
This house has many levels and not for anyone with ambulatory concerns. Including the trail to the beach. It’s a bit farther than a short walk and is not flat terrain, although, there are other paths you can take to get to the beach.
There are a lot of keys and different codes for doors/gates.
The outside pool seating area is quite small for the size of the house, although there are lots of separate places to gather.
The negatives:
The lock on a side door near the kitchen was difficult to close and lock.
2 of the bedroom en-suite toilets did not flush and were not usable.
There wasn’t hot water for showers, except one. The dishwasher and oven were not functioning during our stay.
If any food was not sealed in its original packaging, it attracted numerous large ants and one morning we woke to a couple of dead roaches on the kitchen floor.
The bathrooms had minimal number of towels and they were very thin/worn.