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Hacienda Real del Caribe

3.5 star property
Hotel with a rooftop terrace, steps from Quinta Avenida

Choose dates to view prices

Photo gallery for Hacienda Real del Caribe

Outdoor pool
View from room
Front of property
Premium bedding, minibar, in-room safe, desk
Lobby sitting area
Located close to Quinta Avenida and Playa del Carmen Main Beach, Hacienda Real del Caribe provides a rooftop terrace, a coffee shop/cafe, and a garden. The on-site American cuisine diner, MAGNOLIAS, offers breakfast, brunch, lunch, dinner, and happy hour. In addition to a bar, guests can connect to free WiFi in public areas.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Breakfast available
  • 24/7 front desk
  • Room service
  • Housekeeping

Room options

Check availability for these dates

Tonight

Sep 27 - Sep 28
Check availability for tonight Sep 27 - Sep 28

Tomorrow

Sep 28 - Sep 29
Check availability for tomorrow Sep 28 - Sep 29
Available filters for rooms
Showing 6 of 6 rooms

View all photos for Room selected at Check-in

Premium bedding, minibar, in-room safe, desk

Room selected at Check-in

7.6 out of 10
Good
(4 reviews)

Highlights

Air conditioning
Plasma TV
Premium bedding
Ceiling fan
Blackout drapes/curtains
Hair dryer
Private bathroom
Deep soaking bathtub
  • Sleeps 4
  • 1 Queen Bed OR 2 Double Beds

View all photos for Standard superior queen

Premium bedding, minibar, in-room safe, desk

Standard superior queen

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Plasma TV
Premium bedding
Ceiling fan
Blackout drapes/curtains
Hair dryer
Private bathroom
Deep soaking bathtub
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard double queen

Premium bedding, minibar, in-room safe, desk

Standard double queen

8.6 out of 10
Excellent
(44 reviews)

Highlights

Soundproofed
Air conditioning
Plasma TV
Premium bedding
Ceiling fan
Blackout drapes/curtains
Hair dryer
Private bathroom
  • 6 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room Standard

Premium bedding, minibar, in-room safe, desk

Room Standard

  • 40 sq m
  • Sleeps 4

View all photos for Room Standard

Premium bedding, minibar, in-room safe, desk

Room Standard

  • 25 sq m
  • Sleeps 2

View all photos for Room Superior with Bathtub

Premium bedding, minibar, in-room safe, desk

Room Superior with Bathtub

  • 43 sq m
  • Sleeps 4

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About the neighborhood

Map
77710, QROO, Playa del Carmen, Calle 10 entre 5a y 12

What's nearby

  • Quinta Avenida - 1 min walk - 0.0 km
  • Playa del Carmen Main Beach - 3 min walk - 0.3 km
  • Mamitas Beach - 8 min walk - 0.7 km
  • Playa del Carmen Maritime Terminal - 13 min walk - 1.1 km
  • Xcaret Eco Theme Park - 11 min drive - 9.8 km

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪La Chancla - ‬1 min walk
  • ‪La Cochi-loka - ‬1 min walk
  • ‪La Famiglia - ‬1 min walk
  • ‪La Ranita - ‬1 min walk
  • ‪Mirai! - ‬1 min walk

About this property

Hacienda Real del Caribe

Hotel near Quinta Avenida
Located close to Playa del Carmen Main Beach and Playa del Carmen Maritime Terminal, Hacienda Real del Caribe provides a rooftop terrace, a coffee shop/cafe, and a garden. The on-site American cuisine diner, MAGNOLIAS, offers breakfast, brunch, lunch, dinner, and happy hour. In addition to a bar, guests can connect to free WiFi in public areas.
You'll also enjoy perks such as:
  • An outdoor pool
  • Continental breakfast (surcharge), a roundtrip airport shuttle (surcharge), and concierge services
  • A 24-hour front desk, luggage storage, and tour/ticket assistance
  • A front-desk safe, free newspapers, and an elevator
  • Guest reviews say great things about the helpful staff
Room features
All 58 rooms have comforts such as premium bedding and air conditioning, as well as thoughtful touches like safes and minibars.
Extra conveniences in all rooms include:
  • Bathrooms with deep soaking tubs and free toiletries
  • Plasma TVs with cable channels
  • Wardrobes/closets, ceiling fans, and daily housekeeping

Similar properties

Superior King | Terrace/patio

Hotel Hacienda Del Caribe

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
8.0 out of 10, Very Good, 935 reviews
Hotel Hacienda Del Caribe

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)

Food and drink

  • Daily continental breakfast available 8:00 AM to 11:30 AM for a fee: USD 10 for adults and USD 8 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • MAGNOLIAS

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Stair-free path to entrance
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Plasma TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 10:00 PM
Early check-in subject to availability
Early check-in fee: USD 20
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately USD 10 for adults and USD 8 for children
  • Airport shuttle fee: USD 85 per vehicle (one-way, maximum occupancy 2)
  • Airport shuttle fee per child: USD 25 (one-way), (from 1 to 7 years old)
  • Early check-in fee: USD 20 (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 8:00 AM to 9:00 PM
No pets and no service animals are allowed at this property

Property is also known as

Hacienda Real Caribe
Hacienda Real Caribe Hotel
Hacienda Real Caribe Hotel Playa del Carmen
Hacienda Real Caribe Playa del Carmen
Hacienda Real Caribe l Carmen
Hacienda Real del Caribe Hotel
Hacienda Real del Caribe Playa del Carmen
Hacienda Real del Caribe Hotel Playa del Carmen

Frequently asked questions

Does Hacienda Real del Caribe have a pool?

Yes, this property has an outdoor pool. Pool access is from 8:00 AM–9:00 PM.

Is Hacienda Real del Caribe pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hacienda Real del Caribe?

Hacienda Real del Caribe doesn't offer parking.

What time is check-in at Hacienda Real del Caribe?

Check-in start time: 4:00 PM; Check-in end time: 10:00 PM. Early check-in is available for a fee of USD 20 (subject to availability).

What time is check-out at Hacienda Real del Caribe?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Hacienda Real del Caribe provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 85 per vehicle applies.

Where is Hacienda Real del Caribe located?

Located in Downtown Playa del Carmen, this hotel is within a 10-minute walk of Quinta Avenida and Playa del Carmen Main Beach. Mamitas Beach and Playa del Carmen Maritime Terminal are also within 15 minutes.

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Hacienda Real del Caribe Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 436 out of 1006 reviews
Rating 8 - Good. 336 out of 1006 reviews
Rating 6 - Okay. 142 out of 1006 reviews
Rating 4 - Poor. 50 out of 1006 reviews
Rating 2 - Terrible. 42 out of 1006 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

hector

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My second time in this hotel we like so much Close to everything including beach restaurants and buses
Stayed 7 nights in Aug 2025

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente ubicación
Stayed 1 night in Aug 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was beautiful, 1 block from 5th avenue. They have parking which was great
Stayed 1 night in Sep 2025

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente ubicación. Atrás de la 5a Avenida. Cerca de la diversión y cerca de la tranquilidad...
Stayed 5 nights in Aug 2025

10/10 Excellent

Claudia Yaneth Espinoza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel muy bonito y familiar, personal amable, la habitación muy limpia y confortable , solo el colchón de la cama que me tocó, su colchón estaba un poco hundido del lado de la pared del baño, las almohadas muy agusto, y una excelente ubicación
Stayed 2 nights in Aug 2025

10/10 Excellent

GUSTAVO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente, la relación calidad/precio, la ubicación formidable, es la segunda vez que me hospedo en este hotel, muy recomendable
Stayed 1 night in Jul 2025

10/10 Excellent

Refugio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente salvo una pequeña falla eléctrica pero solucionado de inmediato gracias.
Stayed 1 night in Sep 2025

10/10 Excellent

Juan

Liked: Cleanliness, amenities, property conditions & facilities
Was nice!
Stayed 6 nights in Mar 2025

10/10 Excellent

Alma

Liked: Cleanliness, staff & service, property conditions & facilities
Muy bien
Stayed 1 night in Jul 2025

10/10 Excellent

J.GUADALBERTO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
camas confortables,comodas. personal muy atento exepto el de estacionamiento de mal caracter
Stayed 1 night in Jul 2025

8/10 Good

Cinthia

Liked: Cleanliness
Muy limpio la infraestructura muy bonita
Stayed 3 nights in May 2025

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities
Buena ubicacion. Buen servicio . Alberca de buen tamaño. Estacionamiento sujeto a disponibilidad
Stayed 1 night in Jul 2025

10/10 Excellent

Alma

Liked: Cleanliness, staff & service, property conditions & facilities
Bien
Stayed 2 nights in Jul 2025

10/10 Excellent

Juan Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Todo muy céntrico
Stayed 1 night in Jul 2025

8/10 Good

FRANCISCO XAVIER GARCIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy a la mano excelente lugar
Stayed 4 nights in Apr 2025

10/10 Excellent

Tjeerdo

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely classic Mexican hotel, home away from home!
Stayed 15 nights in Mar 2025

10/10 Excellent

Cynthia Gabriela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien m, instalaciones muy limpias, lugar seguro y con muy buena ubicación
Stayed 2 nights in May 2025

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Regresaría sin duda

Excelente como siempre
Stayed 2 nights in Jun 2025

8/10 Good

Pierre

Liked: Cleanliness, staff & service
Propreté impeccable personnels souriants
Stayed 21 nights in Apr 2025

8/10 Good

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and conveniently located.
Stayed 5 nights in Mar 2025

8/10 Good

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
I would stay there again. Convenient location.
Stayed 1 night in Mar 2025

8/10 Good

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cerca de todo
Stayed 2 nights in May 2025

10/10 Excellent

Juan

Liked: Cleanliness, amenities
Ok
Stayed 1 night in Aug 2025

10/10 Excellent

jesus

Liked: Cleanliness, amenities, property conditions & facilities
Una excelente opción si lo que buscas es que esté cerca de la quinta, te puedes mover sin mayor complicación sobre Playa del Carmen, el desayuno fantástico y el personal ni se diga ñ En la esquina hay un estacionamiento por si después de tu check-out quieres seguir en Playa del Carmen
Stayed 1 night in May 2025

10/10 Excellent

GUSTAVO

Liked: Cleanliness, staff & service, property conditions & facilities
Es un lugar muy bien ubicado, todo está al alcance, el precio y calidad es muy bien, lo recomiendo
Stayed 1 night in Apr 2025

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