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Grand Mayan

4.0 star property
Travelers find serenity through yoga classes or lounging by any of the four pools at this resort where exceptional service creates memorable stays

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Vidanta Riviera Maya offers luxury and entertainment with its Cirque du Soleil Boutique. Enjoy a hot stone massage at Brio spa, dine at ten restaurants, relax in four outdoor pools, or join yoga classes at the health club.

Popular amenities

  • Pool
  • Spa
  • Free WiFi
  • Restaurant
  • Gym
  • Bar

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Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 9:30 PM

Late check-in subject to availability

Check-out

Check-out before 10:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Frequently asked questions

Does Grand Mayan have a pool?

Yes, this property has 4 outdoor pools.

Is Grand Mayan pet-friendly?

No, pets are not allowed at this property.

How much is parking?

This property doesn't offer parking.

What time is check-in at Grand Mayan?

Check-in start time: 4:00 PM; Check-in end time: 9:30 PM. Late check-in is available during limited hours.

What time is check-out at Grand Mayan?

Check-out is at 10:00 AM.

Where is Grand Mayan located?

Situated in Playa del Carmen, this spa hotel is within 2 mi (3 km) of Nicklaus Design Golf Course, Playa Paraiso Golf Course, and Cirque du Soleil Boutique at Vidanta Riviera Maya. Paradise Beach is 2.4 mi (3.9 km) away.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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