4/10 (不満)
Gillian S.
2025 年 9 月 21 日
After travelling by car from Rome we arrived at this accommodation later than expected in the early evening. We were greeted by our hosts most welcomly but soon came to realise that we were not staying in the apartment above the hosts residence as we had booked, but in their home. This was a complete shock as It was not what we had booked or paid for1. It did not have enough single beds to accommodate all 4 of our group (we were not travelling as couples). One of our group slept on a mattress on the floor of the lounge room. 2. It did not have air conditioning as stated3. We did not have access to a terrace as stated4. We were sleeping in the hosts beds with their clothes, personal effects etc. Felt very intrusive5. The terraced apartment that we had believed we were staying in had another guest in there. It was very hard to communicate with our hosts due to not understanding each others language. Even with a translation app we struggled to understand why we had not been able to stay in the apartment we had booked. We understand that problems arise with holiday rentals but it would have been more appropriate if our hosts had notified us of the change in our accommodation prior to our arrival and given us a choice to either cancel the booking and find some where else to stay or remain in there home. We really do appreciate that they went to stay elsewhere while we were in their home but it was not what we paid or signed up for.
Gillian S.
2025 年 9 月に 5 泊滞在
