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Surestay Plus By Best Western Pigeon Forge

2.5 star property
Travelers find convenience and comfort at this refreshed hotel near Island at Pigeon Forge, perfect for both late-night work sessions and early relaxation.

Choose dates to view prices

Surestay Plus By Best Western Pigeon Forge offers a refreshed retreat amid scenic surroundings. Guests enjoy amenities like laundry facilities, public WiFi, a 24-hour business center, and a vending machine. Attentive staff assist with access to the nearby LeConte Center.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Business services
The current price is ￥7,688
￥8,629 total
includes taxes & fees
Mar 8 - Mar 9

Room options

Available filters for rooms
Showing 14 of 14 rooms

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower) | Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

8.8 out of 10
Excellent
(56 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Refrigerator
Flat-screen TV
Renovated in 2023
Separate bedroom
Private bathroom
  • 21 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

8.6 out of 10
Excellent
(47 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Refrigerator
Flat-screen TV
Renovated in 2023
Separate bedroom
Private bathroom
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Kitchenette (Walk-in Shower)

Standard Room, 1 King Bed, Non Smoking, Kitchenette (Walk-in Shower) | Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 1 King Bed, Non Smoking, Kitchenette (Walk-in Shower)

8.4 out of 10
Very good
(11 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Kitchenette
Full-sized refrigerator/freezer
Flat-screen TV
Renovated in 2023
Separate bedroom
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower)

Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower)

8.8 out of 10
Excellent
(72 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Kitchenette
Full-sized refrigerator/freezer
Flat-screen TV
Renovated in 2023
Separate bedroom
  • 21 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

7.8 out of 10
Good
(10 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Refrigerator
Flat-screen TV
Renovated in 2023
Separate bedroom
Private bathroom
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower;Pet Friendly)

Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower;Pet Friendly)

9.4 out of 10
Exceptional
(6 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Kitchenette
Mini-fridge
Flat-screen TV
Renovated in 2023
Separate bedroom
  • 21 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower;Pet Friendly)

Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower;Pet Friendly)

8.0 out of 10
Very good
(2 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Refrigerator
Flat-screen TV
Renovated in 2023
Separate bedroom
Private bathroom
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

1 King Bed, Non-Smoking, Kitchenette, Work Desk, Microwave And Refrigerator, Walk In Shower

  • Sleeps 2

2 Queen Beds, Non-Smoking, Work Desk, Microwave and Refrigerator, Walk in Shower

  • Sleeps 4

1 King Bed, Non-Smoking, Work Desk, Microwave and Refrigerator, Walk in Shower

  • Sleeps 2

2 Queen Beds, Non-Smoking, Kitchenette, Work Desk, Microwave And Refrigerator, Walk In Shower

  • Sleeps 4

Accessible-1 King, Mobility Accessible, Roll In Shower, Working Desk, Microwave And Refrigerator, Non Smoking

  • Sleeps 2

2 Queen Beds, Non-Smoking, Pet Friendly Room, Kitchenette, Work Desk, Microwave And Refrigerator, Walk In Shower

  • Sleeps 4

1 King Bed, Non-Smoking, Pet Friendly Room, Work Desk, Microwave And Refrigerator, Walk In Shower

  • Sleeps 2

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About the neighborhood

Downtown Pigeon Forge, a neighborhood in Pigeon Forge, is home to Surestay Plus By Best Western Pigeon Forge. Dolly Parton's Stampede Dinner Attraction and Titanic Museum are cultural highlights, and some of the area's popular attractions include Dollywood's Splash Country and Dollywood. Wild Bear Falls Indoor Water Park and Ripley's Aquarium of the Smokies are not to be missed. Visit our Pigeon Forge travel guide
Map
37863-3308, TN, Pigeon Forge, 125 Pine Mountain Rd

What's nearby

  • The Pigeon Forge Mill, commonly called the Old Mill, is a historic gristmill in the U.S. city of Pigeon Forge, Tennessee
    Old Mill
    11 min walk - 0.9 km
  • LeConte Center At Pigeon Forge
    LeConte Center at Pigeon Forge
    11 min walk - 1.0 km
  • Sevierville_PigeonForgeFactoryOutletMall_6326508_01
    Pigeon Forge Factory Outlet Mall
    12 min walk - 1.1 km
  • Island at Pigeon Forge which includes a fountain
    Island at Pigeon Forge
    3 min drive - 1.8 km
  • Xtreme Racing Center
    3 min walk - 0.3 km

Getting around

  • McGhee Tyson Airport (TYS)
    54 min drive

Restaurants

  • Old Mill Restaurant
    13 min walk
  • Margaritaville
    3 min drive
  • McDonald's
    16 min walk
  • CiCi's Pizza
    5 min walk
  • Reagan's House of Pancakes
    17 min walk

About this property

Surestay Plus By Best Western Pigeon Forge

Hotel remodeled in 2023 and located near LeConte Center at Pigeon Forge
Close to Island at Pigeon Forge, Surestay Plus By Best Western Pigeon Forge provides amenities like free full breakfast and a 24-hour business center. Guests can connect to free WiFi in public areas.
You'll also find perks like:
  • Free self parking
  • Smoke-free premises and a vending machine
  • Guest reviews say great things about the helpful staff
Room features
All 65 rooms boast comforts such as laptop-friendly workspaces and air conditioning, as well as thoughtful touches like desk chairs and WiFi. Guest reviews highly rate the clean rooms at the property.
More amenities include:
  • Bathrooms with showers and free toiletries
  • Flat-screen TVs with cable channels
  • Microwaves, coffee/tea makers, and heating

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Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Family friendly

  • In-room microwave

Conveniences

  • Limited-hour front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)

Business services

  • 24-hour business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Braille/raised signage
  • Grab bar in shower (24 inches high)
  • Hardwood flooring in public areas
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible van parking

More

  • 1 building
  • 2 floors
  • Built in 1984
  • Renovated entire property - July 2023
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in fee: USD 25.00
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 25.00

Special check-in instructions

The front desk is open daily from 6:00 AM - 11:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of USD 25 per accommodation (varies based on length of stay)
Welcoming dogs and cats only
3 total (up to 160 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for in-room wireless internet: USD 0 per stay (rates may vary)
  • Pet fee: USD 25 per accommodation (varies based on length of stay)
  • Early check-in fee: USD 25.00 (subject to availability)
  • Late check-out fee: USD 25.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Surestay Plus By Pigeon Forge
Surestay Plus By Best Western Pigeon Forge Hotel
Surestay Plus By Best Western Pigeon Forge Pigeon Forge
Surestay Plus By Best Western Pigeon Forge Hotel Pigeon Forge

Frequently asked questions

Is Surestay Plus By Best Western Pigeon Forge pet-friendly?

Yes, this property allows cats and dogs (limit 3 total) with a maximum weight of up to 160 lbs per pet. There's a fee of USD 25 per accommodation, per stay. Some restrictions may apply, so please contact the property for more details.

How much does it cost to stay at Surestay Plus By Best Western Pigeon Forge?

As of Mar 6, 2026, prices found for a 1-night stay for 2 adults at Surestay Plus By Best Western Pigeon Forge on Mar 8, 2026 start from ￥7,688, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

Self parking is free at this property.

What time is check-in at Surestay Plus By Best Western Pigeon Forge?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM. Early check-in is available for a fee of USD 25.00 (subject to availability). After-hours check-in is not available.

What time is check-out at Surestay Plus By Best Western Pigeon Forge?

Check-out is at 11:00 AM. Late check-out is available for USD 25.00 (subject to availability).

Where is Surestay Plus By Best Western Pigeon Forge located?

Located in Downtown Pigeon Forge, this hotel is within a 15-minute walk of Xtreme Racing Center and LeConte Center at Pigeon Forge. Island at Pigeon Forge and Titanic Museum are also within 3 mi (5 km).

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Reviews

Surestay Plus By Best Western Pigeon Forge Reviews

8.4

Very Good

8.4

Cleanliness

7.8

Amenities

8.8

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 596 out of 1164 reviews
Rating 8 - Good. 296 out of 1164 reviews
Rating 6 - Okay. 143 out of 1164 reviews
Rating 4 - Poor. 57 out of 1164 reviews
Rating 2 - Terrible. 72 out of 1164 reviews

Reviews

10/10 Excellent

amanda

Liked: Cleanliness, property conditions & facilities
Room clean, staff amazing great stay
Stayed 1 night in Jan 2026

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service
Room was clean and the bed was very comfy, might not be one of your higher class hotels but definitely a bang for your buck!
Stayed 2 nights in Jan 2026

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
We loved the location and stay
Stayed 4 nights in Nov 2025

10/10 Excellent

john

Liked: Cleanliness, amenities, property conditions & facilities
Third time staying here and always clean and comfortable and nice staff.
Stayed 1 night in Dec 2025

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent check in and safe and clean and close to everything!
Stayed 2 nights in Dec 2025

8/10 Good

Ymara

Liked: Staff & service
Disliked: Amenities
Good for price, breakfast included staff very gently.
Stayed 3 nights in Nov 2025

10/10 Excellent

linda

Liked: Cleanliness, amenities, property conditions & facilities
room was clean and comfortable. very friendly and helpful staff! will stay there again!!
Stayed 2 nights in Dec 2025

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and staff was friendly
Stayed 3 nights in Oct 2025

10/10 Excellent

Catherine

Liked: Cleanliness, amenities, property conditions & facilities
Clean room. Comfortable bed. Walk-in shower convenient for accessible room
Stayed 2 nights in Dec 2025

6/10 Okay

Debbie

The breakfast was excellent
Stayed 2 nights in Oct 2025

10/10 Excellent

Bonny

Liked: Cleanliness, staff & service, amenities
The staff was fabulous. Nice breakfast. Clean and comfortable room.
Stayed 2 nights in Nov 2025

8/10 Good

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's nothing the property can do but the bar nearby is very loud at night. It made it hard to sleep. The staff was great and the location is nearby everything. One small nit-pick is that the walls are not very insulated and you can hear people in the other rooms very easy. 4/5
Stayed 3 nights in Jan 2026

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very clean, staff was friendly and curtious, beds were comfortable and breakfast was abundant and hot.
Stayed 3 nights in Oct 2025

8/10 Good

Kimberly

Liked: Cleanliness, amenities, property conditions & facilities
Staff was great. Room was clean.
Stayed 2 nights in Nov 2025

10/10 Excellent

irene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was very friendly Room was spacious, clean and bed was comfortable. Breakfast was excellent. I would definitely stay here again or recommend to others
Stayed 1 night in Oct 2025

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities
Really good place that allows pets and area to walk. The staff is nice and the breakfast in the morning is an additional plus, considering what all the hotels in the area are charging. I'd stay again.
Stayed 3 nights in Oct 2025

10/10 Excellent

Jerome

Liked: Property conditions & facilities
Very clean, up to date.
Stayed 1 night in Nov 2025

8/10 Good

Tony

Liked: Cleanliness, staff & service
The room was clean. All the staff I met was very nice.
Stayed 2 nights in Nov 2025

4/10 Poor

Sarah

Rooms are nice and clean but the refrigerator in the room was pretty dirty and also had shreds of human hair in it. Other than that,
Stayed 1 night in Jan 2026

10/10 Excellent

Fern

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was very nice and very clean. Liked the location it was quiet and plenty of parking available, off the main drag through Pigeon Forge. Breakfast was good and plentiful. The check in was great and the staff were very helpful and courteous.
Stayed 1 night in Oct 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was very clean and comfortable. Very quiet at night. The front desk person when we checked in was very friendly.
Stayed 4 nights in Oct 2025

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the stay for the short time we wer there. Conveniently located to everything. Comfortsble beds.
Stayed 2 nights in Oct 2025

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very clean and updated. Great breakfast!!!!
Stayed 2 nights in Oct 2025

10/10 Excellent

Willis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very impressed with the cleanliness of the entire facility. Staff was very friendly and helpful. We had to leave early for personal reasons, but thoroughly enjoyed our stay while there.
Stayed 3 nights in Oct 2025

8/10 Good

Howard

Liked: Cleanliness, staff & service, amenities
Yes, the room was spotless.
Stayed 2 nights in Nov 2025