Email sent to management on April 10 th, 2021....
Hello Renee.
It has been over a week since we chked out, and neither my brother nor I have received any response to our issues.
This is very disappointing. We spent over 10 grand renting this home specifically for the fact that it had a heated pool and hot tub.
The pool was freezing! Btw, my son has a sinus infection and pneumonia right now that I'm thinking he got sick coz he was in the cold water?
The hot tub water was nasty. Cloudy, hair, bugs floating? How is anyone supposed to relax in that?
I think the only good thing was the view. We spent alot of time outside coz everytime we were inside the home, it was soo disappointing. The tiles in the kitchen were wobbly and cracked. Frig was leaking water, and shelves weren't in place to be able to store things inside.
The awesome theater was a huge disappointment!
1-the TV had no Netflix or internet to hook up to watch any movies.
2-my husband was able to figure out how to watch a movie finally, but the speakers were pointless.
The tv's atleast need to be able to login to Netflix and/or Disney!
The pots and pans were lagging. They were scratched, old, dented. The can opener was not working. I can go on and on!!!!!!
After spending 10 grand, taking time off of work to make a 11 hr drive from Chicago area to the Smokies, we spent hrs cleaning/sweeping/trying to vacuum with the toy vacuums that were there!
On top of that! People....random people, Service people visited EVERYDAY, some with masks, most without! We had people in and out all week! And still the pool was not fixed! Kids were disappointed the most! After not going out, staying home for a year coz of covid, we made the decision to rent a house with indoor theater and pool so we don't have to leave the home. Our plan was to stay home and utilize the amenities provided!
But.....the amenities plainly, bluntly and simply put were crap! Definitely not worth 10 grand!!!!!!
This vacation was a nightmare we want to forget.
Hoping to hear from you soon!
-sejal patel-
Ps-we have pictures, videos of all the broken, not working items in the home. If you would like to see them, let us know, and I can forward them ALL to you or media.
