The staff was so very nice and my stay was pleasant the pool was nice and heated as the jacuzzi was hot as well as a nice clean room and the bed was so comfy the breakfast was good only thing was the meat was not Muslim friendly but the selections were plentiful I will be back
Martha
2024 年 5 月に 1 泊滞在
8/10 (良い)
Regina
カップルで旅行
2024 年 5 月 15 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The Econolodge in Pigeon Forge is very cute - the decor is a combination of rustic and garden. Our room was small, but comfortable, and centrally located so we didn't have a lot of stairs/walking for the pool and breakfast. The heated indoor pool was nice, but the hot tub was too crowded to get a seat. This place was perfect for our one-night stay for a quick hike in the Smoky Mountains.
Regina
2024 年 5 月に 1 泊滞在
10/10 (非常に良い)
Darius
家族旅行
2024 年 5 月 13 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Really enjoyed the stay. Was on the riverside. The river is pretty.
Darius
2024 年 5 月に 3 泊滞在
2/10 (非常に不満)
Casey
カップルで旅行
2024 年 5 月 13 日
良かった点 : 清潔度
気になった点 : スタッフとサービス、設備とサービス
My privacy and security was not a priority at this property. The front desk agent (white male) was more interested in his phone conversation than speaking with us. We were rushed through check in. Check in was terrible due to my privacy being violated. I was asked to read out my credit card number out loud in the lobby. Credit card pin pad was not used. We were denied a room move and told property was completely booked yet there were rooms available to be rented on their website, hotels.com and Expedia.com. Our room was clean but did not look as pictured nor as described and was road facing which was very loud all night. We chose this hotel based on jacuzzi at the pool and the riverside views. We did not get a room with the riverside view and the jacuzzi was broken. Front desk agent was not helpful and very rude!!! Two towels in the bathroom had clumps of long black hair wrapped up in them and 1 hand towel had black hair imbedded in the towel. Shower curtain was not changed from previous guest or guests and was actually yellowed from overuse. PTAC cooked the room when we checked in but during the night was not cooling and made loud noises. I called down to the front desk 2 times during the night and never got an answer. We got what little sleep we could and left early the next morning. No ice machine could be found that worked. Overall if the check in process was better I would have overlooked a few of the issues because we loved the location and cleanliness of the property.