2/10 (非常に不満)
Robert
2019 年 5 月 20 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Run Away from this place!
Arrived at hotel. Easy check in. Went to room and room is good. It was all downhill from there.
Pool was not clean and water was light green. We were told we could use pool at another resort but would need to walk there.
At night the room was extremely noisey from road traffic.
The bathroom has one set of windows and one set of louvered shutters. You cannot leave the bathroom door open because the shutters allow the hot air and the noise into the room. It is impossible to aircon the bathroom.
The floor in the shower is not slanted towards the drain so when you are done using the shower there is alot of standing water and the water runs out of the shower base into the bathroom.
The tv did not work and required someone to come up and reset the cable box.
We were moved to another room at 1am when we couldnt sleep from the noise. The new room was hot and took time to cool down.
We were suppose to stay for 2 days and possibly extend for an additional 3. We left after the first day and didnt get a refund for the second day because our reservation was "non-refundable".
We went to the Kamala Restotel and stayed there for 4 days and it total blows this place away for the same price.
Please note that this was not an issue with the staff. Overall the staff was great. It all falls on the facility and location.
Robert
2019 年 5 月に 2 泊滞在