Dear Nao,Thank you for taking the time to share your feedback about your recent stay at The Shells Resort & Spa Phu Quoc. We're delighted to hear that you enjoyed the views, beach, and pool.We understand that you were particularly impressed with the views of the ocean and the surrounding area. We're proud to be located in such a beautiful setting, and we're always working to maintain the natural beauty of our surroundings.We're also glad to hear that you found our beach and pool to be enjoyable. We take great pride in our facilities, and we're always looking for ways to improve them.We appreciate your feedback and will use it to guide our efforts in providing a more enjoyable stay for all our guests.We hope you had a wonderful and relaxing time overall, and we invite you to return soon to experience the beauty of Phu Quoc once again.Sincerely,The Shells Resort & Spa Phu Quoc Team

Xin chao Yoshida, Thank you for staying with us recently and we are happy to know that you had an enjoyable stay. As we strive to provide all our guests with memorable stay experiences, we are presently reviewing your feedbacks with the goal towards improvement in areas of shortfall mentioned, specifically the minibar. Once again, thank you for your feedbacks and we do look forwards to welcoming you back to our charming resort in the not too distant future. Warm regards, Hai Tran Vice General Manager

親愛YOSHIAKI、 あなたの3*フィードバックをありがとう、我々は常に正のフィードバックを受け取ることを嬉しく思います。 お客様がタクシー情報についてサポートが必要な場合は、フロントデスクのスタッフにご連絡ください。スタッフがいつでも喜んでサポートいたします。 私たちの場所は、平和でリラックスした休暇をお望みの方に最適です。大きなスイミングプールで泳いだり、プライベートビーチの入り口から海でシュノーケルをしたり、無料のカヤックなどのアクティビティに参加したり、ハッピーアワーでさわやかなカクテルを飲みながらリラックスしたりできます。 17時00分）またはフローレストランでロマンチックなディナーに参加してください。 経験を共有していただき、ありがとうございます。次回の訪問が前回と同じように楽しいものになることを願っています。よろしくお願いいたします。 Ha Nguyen Kim Thu (FOM)＆ Management！

Dear Sir/madam Thank you very much for your wonderfully review. That let us to know you had such a pleasant time staying with us. Our location is perfect for anybody looking to have a peaceful and relaxing getaway. Guests can choose to dip in our 02 grand pools, dive in the ocean through our private beach access, join in any of our activities such as free Kayak, unwind in with a nice free refreshing cocktail in 45 minutes (18h15 - 19h) or take part in a romantic dinner at Flow Restaurant. We are happy to know that you highly appreciate to our swimming pools and fitness room, please be sure that you nice comments will motivate all our staffs to keep on improving the quality of service everyday. We wish you all the bests and hope to welcome you again in the near future. Best Regard,

Dear Sir/ Madam. Thank you very much for your review. Our location is perfect for anybody looking to have a peaceful and relaxing getaway. Guests can choose to dip in our 02 grand pools, dive in the ocean through our private beach access, join in any of our activities such as free Kayak, unwind in with a nice free refreshing cocktail in 45 minutes (18h15 - 19h) or take part in a romantic dinner at Flow Restaurant. Providing extraordinary quality of service is our utmost goal ever since. We wish you all the bests and hope to welcome you again in the near future. Best Regard,

Dear Sir/ Madam On behalf of The Shells Resort & Spa, thank you for honoring us with your recent visit to The Shells Resort. It was our great pleasure to be of service to you. Our location is perfect for anybody looking to have a peaceful and relaxing getaway. Guests can choose to dip in our two grand pools, dive in the ocean through our private beach access, join in any of our activities such as kayak, unwind with a nice refreshing cocktail party (Free from 6:15 Pm - 7:00 Pm) or take part in a romantic dinner at Flow Restaurant. We looked deeply to your feedback and all point you advise, ensure that we are endeavoring to refine the services to achieve the highest standards. Thank you again for your staying at The Shells Resort & Spa I look forward to having you back soon. Best regard,

Dear sir/ madam Thank you very much for your wonderfully rating. That let us to know you had such a pleasant time staying with us. Our location is perfect for anybody looking to have a peaceful and relaxing getaway. Guests can choose to dip in our 02 grand pools, dive in the ocean through our private beach access, join in any of our activities such as free Kayak, unwind in with a nice free refreshing cocktail in 45 minutes (18h15 - 19h) or take part in a romantic dinner at Flow Restaurant. Providing extraordinary quality of service is our utmost goal ever since, please be sure that you nice comments will motivate all our staffs to keep on improving the quality of service everyday. We wish you all the bests and hope to welcome you again in the near future. Best Regard, The Management Team

Dear ひかる On behalf of The Shells Phu Quoc Resort's Teams, please receive our warmest welcome to The Shells Resort. It is a great pleasure to have you staying with us at this special vacation. Our location is perfect for anybody looking to have a peaceful and relaxing getaway. Guests can choose to dip in our 02 grand pools, dive in the ocean through our private beach access, join in any of our activities such as free Kayak, unwind in with a nice free refreshing cocktail in 45 minutes (18h15 - 19h) or take part in a romantic dinner at Flow Restaurant. Service from the Heart which is the core of our Service Culture is provided to all Guests every day by the dedicated team, We wish your stay with us will be a most memorable holiday. Thank you again for staying at The Shells Resort I look forward to having you back soon. Best Regards, The Management

Dear YAAHOO Thank you very much for your wonderfully detailed and clearly review. That let us to know you had such a pleasant time staying with us. Our location is perfect for anybody looking to have a peaceful and relaxing getaway. Guests can choose to dip in our 02 grand pools, dive in the ocean through our private beach access, join in any of our activities such as free Kayak, unwind in with a nice free refreshing cocktail in 45 minutes (18h15 - 19h) or take part in a romantic dinner at Flow Restaurant. Thank you again for staying at The Shells Resort I look forward to having you back soon. Best Regards,

Dear katsuya, Warmest greeting from The Shells Resort and Spa Phu Quoc! It would be very much appreciated for your support the Shells Resort, and your 5* rating is rewarding to read that, Once again, thank you very much for your support, and we do look forward to welcoming you to The Shells Resort in the future. Best Regards,

Dear sir/ madam, Warmest greeting from The Shells Resort and Spa Phu Quoc! It would be very much appreciated for your support the Shells Resort, and your short comment is rewarding to read that, and your great comment would be shared to all of our staffs for the purpose of inspiring them to continuously strive hard in achieving excellence. Once again, thank you very much for your support, and we do look forward to welcoming you to The Shells Resort in the future. Best Regards,

Dear sir/ madam, Warmest greeting from The Shells Resort and Spa Phu Quoc! It would be very much appreciated for your support the Shells Resort, and your short comment is rewarding to read that, and your great comment would be shared to all of our staffs for the purpose of inspiring them to continuously strive hard in achieving excellence. Once again, thank you very much for your support, and we do look forward to welcoming you to The Shells Resort in the future. Best Regards,

Dear ゴリラ Thank you very much for your wonderfully detailed and clearly review. That let us to know you had such a pleasant time staying with us. Our location is perfect for anybody looking to have a peaceful and relaxing getaway. Guests can choose to dip in our 02 grand pools, dive in the ocean through our private beach access, join in any of our activities such as free Kayak, unwind in with a nice free refreshing cocktail in 45 minutes daily (18h15 - 19h) or take part in a romantic dinner at Flow Restaurant. It is pleasing to further read that our wide selection of breakfast fare was to your liking, the hotel caters to a wide demographic mix of guests, and really focus on delivering memorable moments every day to the hotel guests. we look into your advise about the ants in room and has been transfer to our pestcontrol department and will be have actions immediately. hank you again for staying at The Shells Resort I look forward to having you back soon. Best Regards

Dear 千枝 Many thanks for sharing your experience of your stay with us on this forum. I am pleased to hear that you enjoyed stay with us, The Shells resort far form the central around 5 km with private beach, take 5 minutes by taxi (the taxi service available 24 hours). It is pleasing to further read that our wide selection of breakfast fare was to your liking, the hotel caters to a wide demographic mix of guests, and really focus on delivering quality dishes to our guests, are all made by the hotels chef, so they are fresh each morning. Thank you again for staying with us and we happy to hearing you will be back again soon. Best regards,

Dear ｔａｒｏ I would like to thank you for choosing The Shells Resort during your stay in Phu Quoc. Your feedback is vital for us and it is through your constructive comments that we are able to improve the service we offer. Whilst we are pleased to note that you were satisfied with the resort for your trip, as the room layout and this is one of our strengthnees to make our guests’ stay as enjoyable. By the way, May you want to share somethings about our free activities like KAYAK service on beach (depend the weather), indoor activities as sauna & steam bath, especially the cocktail party in 45 minutes will be started from 6:15 pm daily at the main restaurant also free to all in-house guest About breakfast buffet, we are with regrets that this is not fully reach your expectation, and we will try our best to improve this. Thank you for staying with us and we look forward to welcoming you back in our resort very soon. Best Regards,

Dear ハノイ駐在員 On behalf of the The Shells Resort team, I would like to thank you for your most positive comments about your recent journey with us and it was a pleasure to read that you have had a memorable experience. We are delighted to know that you will be back to stay with us and you also highly appreciated The staff is very kind and helpful. Thank you for recognizing them as they do their utmost to please our guests and assist them where at all possible. We all wish you and your family all the bests and do hope to welcome you again on your next vacation to this beautiful island. Best Regards,

Dear Sir/ Madam On behalf of the staffs and management of The Shells Resort & Spa, I would like to say thank you very much for choosing The Shells Resort as a destination in Phu Quoc island. We delighted to hear that your nice comment with detail, that will be attach more peoples to visit us soon Providing the most relaxing, comfortable and exceptional stay one can have during his journey has always been our pride and commitment for many years. Beside that, service from the Heart which is the core of our Service Culture is provided to all Guests every day by the dedicated Team. Best Regards,

Dear fumk We would like to thank you for your choosing The Shells Resort for your vacation in Phu Quoc island, It was our great pleasure to be of service to you. Thanks for sharing good experience and very clearly about our service and facilities. While I am glad to learn that you have had an enjoyable and comfortable stay with us We are take noted your constructive comment, that help us a great deal in the process of improvement. One again, Thank you and We all wish you and your family all the bests and do hope to welcome you again on your next vacation to this beautiful island. Best regards,

Dear daikichi Thank you very much for staying with us at The Shells Resort and for taking the time to share your positive comments. We are delighted to hear that you enjoyed your stay in our hotel, Your nice comments will be passed down to all staffs and this will motivate them to improve the service day by day. It would be a real pleasure to welcome you back upon your next visit in Vietnam. With our warmest regards,

Dear norio We would like to thank you for your choosing The Shells Resort for your vacation in Phu Quoc island, It was our great pleasure to be of service to you. Thanks for sharing good experience and very clearly about our service and facilities. We are take noted your constructive comment, that help us a great deal in the process of improvement. We all wish you and your family all the bests and do hope to welcome you again on your next vacation to this beautiful island.

Dear おだんご。 Thank you for taking the time to share your experience following your recent stay at The Shells Resort. It’s our pleasure to receive your feedback on this page and learn that there were some small problems with communication that somehow effect your overall experience. We try to improve our staff with better English skills everyday and hope that the next time you're here will be different. Once again, thank you and we all hope to welcome you back to The Shells shortly. Best regards,-=

Dear Sir/madam On behalf of the The Shells Resort team, I would like to thank you for your most positive comments about your recent journey with us. I appreciate the feedback on areas which you felt we can improve and we will use it to enhance our guest experience. I can ensure you we will work harder to train our staff to international customer service standards as obviously we want to create a beautiful experience filled with good memories for all our guests. I thank you very much for the comment and I will take this to our team to improve those things which caused inconvenience for you. Many thanks,

Dear Tak Thank you for sharing your recent experience on our page. I am delighted to know that your enjoyed service offered by our team in general; which is often praised by our guests. Thank you for your constructive feedback regarding the hot water. Please rest assured that our Engineer Manager and Executive Housekeeping are noticed and requested for immediately action. Once again, Thank you for your comments and we are all looking forward to welcoming you for another wonderful journey with us.

Dear AON Your detailed feedback on this page is most appreciated. We are glad that we managed to make moments into memories for you. We look forward to having you back with us in the near future, let us pamper you while you continue on your holiday in the near future. Thank much again for the detailed review. Best regards,

Dear Fujii Thank you for your great review on this page regarding your experience with us on your vacation. We are all very happy to note that you had a relaxing and comfortable time with us I and the entire team are looking forward to welcoming you back again in the nearest future. Best regards,

Dear 白龍 We would like to say thank you for your chosing The Shells Resort & Spa for your vacation in Phu Quoc Island, We have looked more deeply & carefully into your comments. The internal meeting was processed immediately, such comments shall help us in the process of improvement. Providing extraordinary quality of service is our utmost goal ever since Best regard,

Dear Tomo, Thank you for your positive review. We are improving day by day to reach out our customer expectation, your positive review is the motivation for us to keep trying and achieve our goals. We all at The Shells Resort & Spa Phu Quoc wish to see you again soon.

Dear Hiroyuki, Thank you for sharing us your rating as well as your enjoyable experience. We hope to welcome you again in the not distance future.

Thank you for sharing us your rating as well as your enjoyable experience. We hope to welcome you again in the not distance future.