2/10 (非常に不満)
Michael
出張
2025 年 9 月 21 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
My name is Michael Dougherty,I went to the Travelodge and be going there probably for once a month maybe twice a month for work the last two times I went there. I didn’t say anything last time cause it was just a TV, but there is no TV in the room. I asked to switch rooms. The guy said there was no more rooms to switch the room on both sides were empty all night now the last time I went, which was Friday the guy was on the phone, he said didn’t really look at me. He said I need a minute OK talking on the phone he’s like I don’t got enough time. I can keep talking. I was like all right that made me a little bit. Finally came over after 3 1/2 minutes cause I timed it from when he said he needs a second anyway, so I check in. I have a reservation for $69. A guy gives me the key and says have a good day and then charge me $88 added almost $20 to my account. I don’t know how many people is doing that too every time they check in does he keep the money or is he giving it to the company? I don’t know, but I never really complain. I work in customer service been doing customer service for 20 years but for him to charge me 20 extra dollars for no reason before I even checked in, I don’t really ask for refunds cause I stayed in the room. I definitely want the $20 but I feel like I should get the whole refund back Becausehe didn’t really acknowledge me when he’s on the phone in the beginning. I gave him a minute or two and then 3 1/2 minutes went by I definitely want a refund of 20 beca
Michael
2025 年 8 月に 1 泊滞在