ペンローズ ホテル

「Good breakfast. Pool was very cold. Hot tub not clean」

「トイレの詰まりにもすぐ対応いただけた。」

「Everything was better than expected. A great stay for the price. 」

「Food was fine, though coffee was lukewarm. It was good to see how clean the dining area is kept. Kudos to the dining room team!」

「スタッフの対応がとても素晴らしい。空港シャトルバスを呼ぶ際、英語が苦手な私の電話にも親切に対応して頂き、気持ちよく迎えに来てくれました。空港へはチェックアウト時に申し出れば送ってくれます。 また泊まりたいです。」

「Rooms huge, everything new, parking easy. Some parts still seem to be under construction, so there is an uneveness to the experience, but I'm sure it will be great. The one thing that was off-putting was the woman manning the desk when we checked in. She was curt and not welcoming. 」

「I chose this hotel because of good reviews of its clean rooms and good breakfast. However it is not so. There was no person at the reception and a note is posted on the counter when I arrived. I could not have breakfast due to our early flight. I had told that fact one day before on the phone but they didn’t offer anything instead. Does it mean we should not believe reviews? Maybe I visited this hotel in a bad timing. Or the conditions and situation of American hotels have changed badly. 」

「The hotel was under rennovation so the dust and noise a bother. The breakfast was not fully stocked.」

「I think it may have recently changed ownership. This property needs a lot of work, they try but seem to be lacking customer service skills. Room was clean and basic, on the third floor, after getting our belongings to our room we went for dinner. Came back and the elevator is broken. Today had to use the stairs to get our belongings back to our vehicle. I know this is our of their control but an offer of assistance would have gone a long way. 」

「Yes」

「全てのサービスが高品質だった」

「Yes」

「I was very pleased with the included meals and pleasantly surprised to receive the 3 included drinks from the bar for each evening of my stay. Staff was excellent, rooms very nice with hot water on demand. Nice selection of pillows. I forgot my bathing suit but I know I would have enjoyed the hot tub immensely.」

「The room was ok. There were some small stains on the sheets like pen marks or it touched something dirty. The tv did not work, phone was unplugged and wire behind the night stand which did not look like it had been cleaned. Tge rest was ok. 」

「The breakfast menu was fresh.」

「Breakfast was good and the room was clean 」