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"It got off to a shaky start with my room not having a working safe, working tv, or working phone. Although the phone turned out to be because the whole phone system in the hotel was being upgraded. But I got hold of reception via the hotel whatsapp which was good and they sent up an engineer. They fixed the safe but couldn't fix the TV so they moved me to a new room and the rest of the stay was excellent. I really appreciated their help in trying to put things right. I think parts of the hotel look a bit tired like the ceiling in the pool room. Otherwise it was a really nice stay thanks"

"The hotel is incredibly comfortable, conveniently located and has a great breakfast and amenities. The staff is lovely and we will certainly be back"

"Everything was perfect"

"Very nice staff, location and comfortable. Unfortunately they would not give points when from an Expedia reservation. Not sure why, but this would make me choose a different route."

"Pros: coffee/ tea and fruit, welcome drink were a nice touch Cons: hospitality of the staff was lacking, digital check in system didnt work and the front desk/ employee didn't help. 3rd floor dorms and pods had poor noise reduction, ground vibrated with every footstep, sliding doors felt like things were being slammed, noise carried everywhere and people didn't respect quiet hours, loudly running and chatting through the halls at 4am. Reached out to hotel per their sign to help address it but they ignored the calls and messages"

"Great location and facility"

"Good location, parking on street next to hotel, staff friendly and helpful"

"Large clean room, wonderful pillows, friendly & accommodating staff, excellent buffet breakfast with options for allergies such as gluten & dairy, close to downtown core, train station & Phillips Stadium. "

"Staff was rude and kicked out my guest who came to visit me before I left and he wasn’t even gonna stay the night. Will not stay in this brand ever again."