4/10 (不満)
Matsumaru
2025 年 9 月 1 日
良かった点 : スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
I stayed at Hotel Selection Pattaya. The most notable point is the location—being so close to Runway Street Food and Soi 6 is definitely a big plus.
That said, in my case, despite booking a suite room, I unfortunately encountered an issue where none of the room lights could be turned off. While I appreciate the quick response after I called, I had concerns about the way the situation was handled afterward.
The maintenance staff entered the room with a stepladder, opened the inspection panel, and started repair work around midnight. At that point, I would have expected to be offered another room immediately, but instead I had to suggest it myself before being moved to a different room.
As a Japanese guest, the language barrier and communication made the situation even more concerning. I understand that equipment problems can happen, but I believe the guest service and hospitality could have been handled better.
Although I only stayed one night in a city-view suite, I was disappointed that there was no word of apology or sign of sincerity even at check-out. I sincerely hope to see improvements in guest relations going forward.
Matsumaru
2025 年 8 月に 1 泊滞在