Parqal Shopping Center

The service was impeccable. Every request was met with a smile and taken care of promptly. Perfectly meet my business needs.

When we arrived we used the cafe for our evening meal. There was only one other party in the cafe, yet it still took 20 mins to be served our drinks, my husband being told after 20 mins that his choice of beer wasn't available. The hotel seemed more intent on catering for business functions rather than hotel guests. The food was cold and limited by 8.30-0900 breakfast and we had to sit in the foyer to eat instead of inside the cafe. The rooms were clean but our room had a musty smell as if it hadn't been used in a while. The shower took forever to drain and my daughter's room flooded. Numerous times her room card didn't work. Towards the end of our stay the corridor to our room smelled of sewage! Not pleasant! My daughter used the pool, which was freezing and stained her bikini bottoms on the step. The staff were pleasant and accommodating, just a pity the management of the hotel let it down.

They only allow 1 face, hand and body towel. Requested more but was told just one per room. I like to have a towel to wipe down the counter after washing my face. Hotel smelled like sewer the entire time. Door to room would t close properly. Had to keep pushing to close. Ate at the restaurant, took 2 hours of I get food. Has to ask for my tea 3 times! Finally after almost 2 hours, they bought a cup. Was told after that because of the typhoon warning, many staff didn’t show up for work. Completely understandable but that something you should tell people when they sit down. We keep asking when our food is coming, was told 15 more minutes numerous times. Finally when we got angry, they said they are short staff. Still, 2 hours to bring tea is a bit ridiculous.