Every once in a while, a home rental (like life) doesn't go as expected. This is an amazing house for a large group (we were 12 people - two families with 8 kids age 20-23) -- great house, great amenities, great layout, great location, great everything. Even better than the pictures. Unfortunately, we had some bad luck in terms of malfunctions -- wifi, hot tub, more. The management company (and the owners), however, was beyond exceptional in terms of their handling of the issues. We cannot recommend the house or the management company enough. They handled it exactly as one should/would expect when you pay a premium for a high quality house and things don't go perfectly. We would definitely rent this house again despite the bad luck and would rent any home managed by this company.