Palazzo della Cancelleria

The staff was fantastic - the absolute best part of the experience. We were allowed to store our luggage and so we could sight see prior to check in which was nice. The room was very clean but rather run down - wallpaper peeled from the walls, fixtures corroded, well loved toilet seat…my sons loved the smell of the soap and enjoyed their showers very much. The breakfast was good and a nice perk. 25 minute walk to the colosseum.

The room was clean, functional, and spacious for European standards. Don’t expect a luxurious hotel but a functional hotel well located with the basics. The rooftop area is really nice during the sunset and provides a great view of the city. Now to the issue, our stay was during the high summer season and the air conditioning in the first room we were assigned to was not working. We asked at the reception to be assigned to another room but received “no” as an answer and were told maintenance would fix the issue. Two hours later maintenance showed up, cleaned the air conditioning filter and said it would start refrigeration in 30 minutes, which of course did not happen as the filter was not the issue. We had the impression that maintenance knew they could not fix it and did something just to buy time hoping we would give up and stop complaining. As no one can sleep without AC with soaring temperatures, we went back again to the reception and another person said they would finally assign us another room. The second room we got had good airflow and we had no further issues. So bottom line is, the receptionist can be helpful depending on who is there, also not all rooms have air conditioning working - if you are traveling during the summer season this can be a problem.

The shower didn’t have doors so every time that we had a shower the whole bathroom got wet. The place doesn’t look like a hotel.