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"spotless rooms, all amenities present. However the shaving kits are very very basic and poor qualities, causing many abrasions to the skin. Surely these could be improved . The safety box did not work.The menu at Marco Pole was rather monotonous , I stayed I stayed 12 days and got bored with the never changing menu. The front desk is very helpful, at times they are mobbed by the unruly guests who pay no attention to making a que for their turn, instead create a rukus and shouting. It is very troublesome."

"Location is right in the heart of the city and next to the shopping mall. "

"The room was lovely spacious and clean, all the staff were friendly and helpful, there was a great selection at the breakfast buffet"

"Great"

"Excellent service. Rooms were very clean. Excellent breakfast. Super bathrooms. My only concern was overbooking and we have to wait and convince them that we had 4 rooms. They didn’t have confirmation from Expedia for 4th room which was never expected with Serena hotel . Someone at the hotel changed our booking. Later they admitted 4th room."

"Very good location, rooms are very clean and comfortable mattress. The staff are friendly and ready to help. Breakfast is also very good, with very good local dishes in addition to others. "

"Nice stay , first room had cleaning issues but we were upgraded to executive suite which was very nice and clean, over all very good stay . "

"Nida and Zainab was amazing, everything was perfect thank you! I will definitely be coming back to stay with you guys!"

"Outstanding! "