2/10 (非常に不満)
Grace
カップルで旅行
2025 年 12 月 1 日
気になった点 : 清潔度、設備とサービス
2 days before our stay we get a call to let us know there will be a party taking place and the rooms are directly above it! The receptionist who made the call was shocking and felt like she couldn’t care less that I spent virtually £400 on a room for the Hubby’s birthday and a big event was going on until 1:00 in the morning! We ate food on site which was lovely but each time we had drinks we were met with different prices for the exact order. We question it every time but were met with that’s what the till says! To top off this horrendous stay - staff entered our room at 12:30 in the morning without warning, frightening us thinking we were being attacked no calling out to see if anyone was in the room before entering just flung the door open. 5 minutes later as we were getting changed to find a manager the door unlocks again in the middle of me and my husband getting changed. The staff claimed a drunken guest claimed they had checked out of our room but didn’t bother to check their systems to see we were not checked out. I was told there and then by the manager we would get a full refund yet nobody has called me today - receptionist in the morning was also clueless claiming she had no idea what had happened the previous night and changed her mind not even 5 minutes later to say I would get a refund! Eagerly awaiting a refund before I escalate further as it totally ruined my husbands birthday and were scared all night that we had to barricade the door.
Grace
2025 年 11 月に 1 泊滞在
