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"Same thing with my booking before. It was "linked" to another guest for some reason and I had to prove my confirmation. The hotel staff did not learn from the prior experience. Would definitely not recommend this hotel unfortunately."

"Nice king bed on 9th floor with view of courtyard. Surprised to find no power points accessible next to bed however housekeeping very promptly supplied an extension lead when requested. Shower over bath was hard to access controls without being sprayed. Lighting control panel didn’t function as needed. Had a simple club sandwich in the bar/grill restaurant at approx 8.15pm. The wait was over 30 minutes so I can only assume they were looking after room service orders as there were no other patrons dining. The chicken in the sandwich was so overcooked and tough it was nearly impossible to bite, the French fries were served tepid and the iceberg lettuce was 2cm thick. Huge price for poor quality."

"Clean room but the room is a bit too dark . Friendly staff and club lounge is very comfortable. The Location is super convenient! "

"Very convenient to talk to subway and it is next to street food stalls. My receptionist,Cindy was so patience, nice and helpful. Definitely, will come again."

"One of my best ever hotel stays. Honestly, felt like I was the first one to ever stay in the room. That is an extremely rare thing. Fantastic renovations. Room makes you feel like you’re staying inside of a movie theater. Room sparkling clean. Comfortable bed. Special “birthday cake” presentation surprise on table for Mom’s birthday. So nice. Staff very helpful and accommodating. Everyone very friendly. Location is unparalleled. Just a bit further from park entrance than Disneyland hotel…but the extra walk alongside the sea is amazing. This park has the most beautiful atmosphere of all the Disney parks. Hollywood Hotel grounds are gorgeous, lobby is fun to relax in late night after park visit, running-walking pathways nearby are incredible. Go to Inspiration Lake sometime! I’ll definitely stay again at the Hollywood!"

"good value for money "

"The hotel is just fine, not better. My view from the 26th floor to the harbour was great. But that’s where it ends. The elevator situation is a problem. Even though there are 5 of them you are always waiting and they tend to stop at almost every floor. Also getting water and ice can only be done on the 5th floor which means going up and down and using the terrible elevators. I wouldn’t return"

"Exceeded expectations. Check in with quick, no long queues. Spacious and the staff were amazing. All very friendly and polite. Really good location, good size room and a huge bed big enough to sleep 2 adults and 2 kids age 7 and 9! Would highly recommend and will definitely book this hotel again for our next trip "

"Easy access. Hotel just within the mall. "