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"The facility was the definition of Zen! Staff was friendly and attentive. The facility was minimalistic but beautiful! Welcome tea host and bartender DAVID, made our stay that much more memorable. If you decide to stay here, I highly recommend you visit the 8th floor in the evening for some libations and say hi to David for us!"

"We enjoyed our first time stay at Atami but didn’t see anything “premium” about this Onsen. The breakfast and dinner buffet was satisfying."

"The rooms at Excellency Floors are spacious with magnificent ocean views and kaiseki dinner & buffet breakfast which included are beyond my expectations. All the onsens i tried during my stay especially the ones in the private rooms are like a retreat experience that can cleanse the mind, body and soul. Highly recommended for couples & family trips."

"We booked none smoking room, however the room we got was terrible with smoke smell. We opened window for catching fresh air but 2 hours later on second evening there were a chemical smell coming in from open window…… The room has very poor noise/voice barriers. Stepping sounds, talking, snoring, and even those Japaneses (95% travellers speak Japanese) farting sounds on hallway you heard every night."

"The staff was very kind and helpful. The suite was also very clean and spacious. This hotel is perfect for a small group trip. They offer a free shuttle service that you need to reserve in advance. Although I'd recommend renting a car if you'd like to explore different places near the hotel, the shuttle service helps a lot! My only regrets are that it rained during our stay and that we didn't book a long stay. You could definitely do 4 days or more! It's a beautiful hotel. "

"The breakfast buffet was so good and the view from the garden can't be beat. The hotel is a bit outdated but there were good upgrades like fast wifi, newer toilets, and smart tvs."

"It's an amazing hotel.staff were wonderful"

"Highly recommend, you will love this hotel"

"Great location, clean hotel with breakfast at Tully’s cafe provided. Walkable to the train station and everything."