After a long travel day from Maine my husband and son got to the property around 8pm. We were glad this property was in a gated community with security. Unfortunately when they got to the gate there was no information about their stay and were turned away. I'm not blaming security, they did what they were supposed to. We had difficulty getting in contact with the property manager. They finally did get into the property but I'm not pleased with how the check in process went. The rest of the stay had no issues.
Shaena M.
2025 年 2 月に 3 泊滞在
10/10
We had a wonderful visit at this rental property. Everything was clean and orderly. We had everything we needed and enjoyed our stay!
Sarah P.
2023 年 3 月に 7 泊滞在
10/10
I enjoyed the water park in the middle of the property. It was fun and entertaining. A place to meet and talk with others.
DORIS
2022 年 6 月に 5 泊滞在
10/10
Great condo, air hockey table didn’t work too well. Would have been nice to have two extra rolls of toilet paper and extra trash bags. I may have missed the communication that these items needed to be brought. Otherwise, very nice!!!
Paula H.
2021 年 6 月に 5 泊滞在
6/10
When I booked my trip it asked what time I will be checking in. I put 11am and received a confirmation email for 11am. When I arrived, I checked in and was not given the door code because they said that checkin was at 4. I did however get the code at around 12:30 after complaining and waiting outside the door for over an hour. If 4:00 is the standard checkin time, then there should be clear instructions and not allow me to pick my arrival time. The master shower did not get hot and I had to shower in the guest shower. Be sure to buy toilet paper because they only supply 1 roll in each bathroom for no matter how long your stay is. The beds were very comfortable and the pillows were nice. The air hockey table was fun, but the score board doesn’t work. I would also recommend some larger pans to cook with. The pool and hot tub areas were nice and the kids enjoyed their time. The seating area was quiet and overlooked the pond. I really don’t think I’d stay here again, but we enjoyed time with the family and the place wasn’t bad. It was very clean.
Tricia V.
8/10
The condo was neat and clean upon my arrival. I loved the location and the amenities. The only thing in need of improvement was the cleanliness of the parking lot. I will likely book this location again in the future!
JoAnn D.
2021 年 1 月に 28 泊滞在
2/10
The incorrect door code was provided to us and we couldn’t even get a hold of anyone to help us. We spent 1 hour 14 minutes on hold, sent messages through their message system, sent an email to the property manager, sent an email through VRBO, contacted security, went to the clubhouse and literally no one helped us or responded. The property didn’t even respond for roughly 16 hours and it wasn’t until we contacted them again the next afternoon that they gave us the right door code. We paid for 4 nights and didn’t even get to stay there the first night because of not being able to access the condo because of the incorrect door code. The nail in the coffin, they wouldn’t even refund us for the first night even though we couldn’t get in and attempted to make contact with them every way possible.
We had other people in our party that also rented a condo with a pool through the same property. Their pool was closed for the first 2 days of their stay and it was really dirty. The property wouldn’t refund any money to them either.