The services was pathetic. Most of the area was booked for private parties so we couldn't go anywhere. It was like staying in a hotel and not resort. Also, during checkout they took more amount from us. When I checked it, and asked for a refund, they said they have initiated the refund. But I never got it back. They are just thiefs who show you the correct bill. But in final bill which they don't show you they add many bills twice.
Himani
2024 年 3 月に 1 泊滞在
10/10 (非常に良い)
theja
2024 年 2 月 11 日
Excellent Service
theja
2024 年 2 月に 2 泊滞在
2/10 (非常に不満)
Deepak
家族旅行
2023 年 12 月 29 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
DO NOT BOOK THIS PROPERTY - NOT EVEN MATCH 2 star STANDARD.
Recently stayed here with family for 2 days. To start with no staff to help in checkin process or luggage, have to ask multiple times. Then, room allocated was a pathetic dirty room with no view -- unless they consider teenshade as a view. Nothing, happened even after complaint, just the false promise to get the room changed next day (I already arrived in evening, then to pack luggage next morning doesnt make sense at all). Cherry on the cake was -- TV not working, kettle not working, for room service u have to wait for hours for just getting water refill. Bathroom drains were blocked. And, best part they serve in room food in disposable like pizza delivery which though was just coming from one floor below but was served cold with very high price.
I have stayed in other Sterling properties during same trip as well in past, they are good but this property definetly has some issue so pls refrain from booking this unless u want to spoil ur holiday.
Deepak
2023 年 12 月に 2 泊滞在
6/10 (普通)
Deepti
2023 年 4 月 24 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Location is good. Relationship manger started with his sales pitch even before I had checked in. Despite requesting to take this up later as I was tired, he continued to keep pitching.
Cleanliness wasn't great and despite having a Premium suite the room had no view. Overall no value for money
Deepti
2023 年 4 月に 2 泊滞在
4/10 (不満)
anwar
2022 年 12 月 9 日
anwar
2022 年 12 月に 2 泊滞在
6/10 (普通)
Yagnesh
家族旅行
2022 年 12 月 7 日
良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
Access road is really bad, Hot water is not available for the second person, need to wait 25 minutes to get enough hot water for the next person. All glasses for drinking water had a faint smell of kerosene.
Great location, superb views, excellent breakfast and dinner buffet.
Yagnesh
4/10 (不満)
Hemanth
家族旅行
2022 年 11 月 29 日
気になった点 : 施設のコンディションと設備
Average stay experience
The choice of room provided to us was very average for the pricing. After spending 10k for a night we expect a balcony at the least. The room was big though. The view from the room was not that great. The kitchen closes at 3 pm with limited food options, taste wasn't great either.
Hemanth
2022 年 11 月に 1 泊滞在
6/10 (普通)
Aseem
家族旅行
2022 年 10 月 25 日
気になった点 : スタッフとサービス、客室の快適度
A mixed bag of good, bad and ugly
The stay was a mixed bag really. While the location of the resort is excellent, the roads leading up to the resort are terrible. The same goes for the staff, a mixed bag. Some staff members were very kind and courteous while others were not. There were 3 of us staying in your privilege suite and I called in to request an additional duvet 3 times. The duvet was not provided and the Housekeeping, as well as the front desk, stopped answering calls from my room. Now, this behaviour will ensure that I do not ever come back despite a few good people working in your resort who were very kind and helpful throughout our stay.
Aseem
2022 年 10 月に 2 泊滞在
2/10 (非常に不満)
srisurendrakumar
2022 年 7 月 9 日
srisurendrakumar
2022 年 7 月に 2 泊滞在
6/10 (普通)
Rohini
家族旅行
2022 年 6 月 9 日
気になった点 : 清潔度、スタッフとサービス
Dinner buffet is too crowded. Delay in response of staff for anything.
Rohini
2022 年 6 月に 2 泊滞在
10/10 (非常に良い)
Kimfa
2022 年 3 月 3 日
Kimfa
2022 年 2 月に 1 泊滞在
10/10 (非常に良い)
RONAK B
家族旅行, 小さなお子様連れの家族旅行
2022 年 1 月 30 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
One of the best Hotels with Best scenic view. Lots of Indoor games along with Adventure sports within Hotel Campus.
Manojit was very helpful and very humble. Our food request was well taken care and overall experience was excellent.
RONAK B
2022 年 1 月に 2 泊滞在
10/10 (非常に良い)
Neha
家族旅行
2021 年 11 月 12 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
very Nice Property
Proverty is very Nice and hospitality is very good
Neha
2021 年 11 月に 1 泊滞在
2/10 (非常に不満)
Sampath
家族旅行
2021 年 10 月 16 日
良かった点 : スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
Absolutely horrible horrible access routes to this hotel. Pick any other place.
Sampath
2021 年 10 月に 2 泊滞在
2/10 (非常に不満)
Viveganandan
2021 年 1 月 27 日
気になった点 : 客室の快適度
Viveganandan
2021 年 1 月に 1 泊滞在
10/10 (非常に良い)
宿泊されたお客様
2021 年 1 月 14 日
宿泊されたお客様
2021 年 1 月に 3 泊滞在
10/10 (非常に良い)
nilesh
家族旅行
2020 年 2 月 17 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Very good location
nilesh
2020 年 2 月に 1 泊滞在
4/10 (不満)
宿泊されたお客様
2019 年 8 月 23 日
良かった点 : スタッフとサービス
Access road to the property was horrible and similar was the parking situation. It took more than 45 minutes to get my car out.
Room charges were exorbitant. The mattress was 'spring type' and hurt the back. Floor boards were squeaky.
Staff was very helpful, especially the duty manager Mr. Arun. Food quality was great with a lot of variety.
宿泊されたお客様
2019 年 8 月に 2 泊滞在
8/10 (良い)
宿泊されたお客様
2019 年 5 月 14 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
宿泊されたお客様
2019 年 5 月に 2 泊滞在
4/10 (不満)
宿泊されたお客様
2018 年 12 月 28 日
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
Not a good one, basic amenities were not provided like hand towels, washroom was flooding though corrected later, very slow service restaurant
宿泊されたお客様
2018 年 12 月に 4 泊滞在
4/10 (不満)
Gaurav
2018 年 12 月 25 日
良かった点 : 施設のコンディションと設備
気になった点 : スタッフとサービス、客室の快適度
The stay was not comfortable at all.
1. The rooms given to us didn't had a tea kettle and the room service didn't delivery tea as they were short of staff.
2. Got the TV working after multiple complaints.
3. Request for room heater was fulfilled after full 24 hrs of request
4. And to make the things ever more terrible, the security guard opened the side door of the room and came into our room at 11pm without even knocking or informing us. Ridiculous.. and to top it all answer given was that they were just checking the door lock
Gaurav
2018 年 12 月に 2 泊滞在
8/10 (良い)
宿泊されたお客様
グループ旅行
2018 年 12 月 24 日
良かった点 : スタッフとサービス
Peaceful and relaxed place . Great food and staff
General cleanliness was poor. Rooms were not cleaned on time . Bathroom was moldy
宿泊されたお客様
2018 年 12 月に 2 泊滞在
8/10 (良い)
ARINDAM
2018 年 11 月 14 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Family visit
Great stay
ARINDAM
2018 年 11 月に 2 泊滞在
6/10 (普通)
Davinder
2017 年 4 月 17 日
良かった点 : 清潔度
気になった点 : 施設のコンディションと設備
Crowded Ooty
Ooty town and the surrounding slopes (other than tea gardens) are littered with plastic and garbage. Nightmare traffic, poor road maintenance, and surging crowds - not what you expect at a getaway hill destination.
Fern Hill resort was mixed - crowded, little noisy. The facility is clean, but needs better maintenance. The plumbing needs an upgrade, the TV didn't work, the window stays were broken. The espresso machine was not working for many days.