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"The staff and the accommodation itself was lovely. I got to the hotel early and paid about $7 dollar U.S. to get a room early. They have free ramen offered for an hour at night. The bath/hot spring was just what I needed. The staff was helpful and respectful. Would absolutely stay here again. Struggled with putting on the A/c and a staff member cleaning another room came to save the day!"

"Friendly staff. We received a free gift of wooden chopsticks. Clean rooms. Comfortable beds. Walkable area, right by the river and near the large park."

"There were just a few English speaking employees, Iwata was one of them and then the facility was a little dated but they tried hard to keep it up to par; our first room was clean except that the bathroom had a rotten wooden panel that I discovered was the cause of the smell, so after spending time with 3 people for a few hours I had the room changed to a newly refurbished and clean one...maybe because of the whole situation I got some allergies going, not pleasant. The outside area is kept clean but there were some visible area (from the windows) that looked in shambles considering that the lake & mountain views were nice, so I pointed that to the manager and staff. Dining is limited and there is JoJo restaurant near by/across the street that hit the spot. The Onsen area was good and my wife used it many times, so communication had his changes and beware of the older rooms that might have some issues that should be addressed asap with pictures with the staff."