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clean, friendly staff, nice lake view.

Amazing ryoken

The family friendly atmosphere is wonderful. My kids didn't want to leave. The rooms were clean and comfortable. The breakfast was delicious and huge. Dinner was yummy too. Portion sizes are big. We can't wait to come stay again. Nao San is a great hostess.

Clean room, attentive staff. Complimentary breakfast was buffet style with Western and Japanese options.

Easy check in.

Check-in was easy, the room was clean and comfortable - but small for this westerner but adaption needed. The Hotel is located near great restaurants and late night shopping available nearby. This is the second time we have stayed here because we like what we get and that includes no surprises

Staff was helpful

12th floor onsen view was truly breathtaking. The staff were very courteous and helpful. Breakfast was healthy and delicious. The room was clean and comfortable. We truly enjoyed our stay. Candeo Hotel was a great hotel chain with high quality amenities. Parking was free and very easy. Thank you for the great stay.

Loved that it’s right across the street from the lake. I got a room with a view of the lake and had some amazing pictures. Wish I’d had time to use the terrace but it was closed due to weather. Will definitely come again to use then!

The best place to stay in Matsumoto. Rhe staff is great! The location is very peaceful, and the house is very nice. Thank you for letting us stay with you.

The room was clean and quiet. The hotel was close to the Matsumoto station. The breakfast was super delicious.

This ryokan is the best location in Matsumoto! Along with being beautiful and super clean, you literally walk out the front door and you’re on an idyllic street with restaurants and shops. It’s also walkable from the train station, and a short walk to the castle. If you’re looking for a traditional ryokan, this is it! The host also speaks great English and is very helpful if you need anything.

The staff was very pleasant and very helpful. The accommodation were a 10/10

This stop in our trip was a favorite, small quaint city. Lots to do, could walk everywhere, no problem. will definitely go back to Matsumoto. The hotel was centeralized, clean, friendly, just what a traveler looks for at day's end.

A wonderful dinner was included in our stay. The chef came out to explain each dish. There is an outdoor bathtub that is amazing.

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