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「Front desk was amazing!!! Beautiful property!!!」

「I had a very disappointing experience with this booking through Expedia. Due to a simple date entry mistake, the reservation was made for June 19–20 instead of July 19–20. The error was discovered shortly after payment was processed, and I immediately attempted to correct it well before any actual travel date. Despite contacting both Expedia and the hotel right away, the hotel refused any adjustment or exception and repeatedly cited “policy,” even though this was clearly not a cancellation but...

「This has become our new favorite place to stay in Lubbock as we come every 3 months for medical purposes. The rooms are great, quiet, and the staff is wonderful. The price is right and in a very convenient area for shopping, dining, and making it to our appointments on time.」

「The stay is definitely worth the money」

「It was clean」

「Very dirty. The trash can in our room wasn’t emptied and there was a dirty diaper in it.」

「It was a good place to stay」

「Very comfortable place」

「Have stayed in this hotel before and don't have many complaints! Comfortable bed, good water pressure in the bathroom, very nice lobby. I did not get the chance to try breakfast but from what I saw it was a pretty good variety with a nice sitting room. One issue I did encounter this time was when I needed to print something, and not a single one of the 4 staff members there knew the password to the guest user on the two computers. They also did not seem too enthused to help until I made it...

「Staff very friendly and helpful.」

「My stay there was perfect! I had no problems with anything. Quick and easy check in.」

「The room was clean. Staff was great. Breakfast was good. Will stay again if I need to.」

「Enjoyed comfortable lobby. Need complementary breakfast.」

「Amazing stay, can't wait to visit Lbk again」

「Everything was great and as expected with this particular franchise choice. I can often count on Fairfields to be nice regardless of where they are in the country. My only request, and this is not a slam, nor a negative comment in any way, is that they add vanilla creamer. Normally hotel chains have this option and this one did not for whatever reason. It's just one of the small things I enjoy and look forward to on trips. I highly recommend this chain and l9carion for your stay.」

「The wheelchair accessible room was very accommodating. The beds on the other hand were subpar. The pillows were very solid. Suggest bringing your own pillow!!」