Find hotels in Southgate, Lubbock

"There were ice machines on every floor however, none of them worked. There were no signs on the machines indicating they were out-of-order. When we checked in we were not informed about this. We had to get ice at the bar. The paint around doors was chipped. The bar and restaurant decor was outdated. The managers reception was a nice touch. Overall, the hotel was a good value for the price."

"Wish they had more options "

"Clean, responsive, and accommodating."

"The bed was Horrible could not get much sleep due to bed being so uncomfortable "

"Happy hour drinks was a nice surprise! Breakfast was wonderful! Rooms just need some TLC with furnishings. They are worn and in need of upholstery cleaning. Staff is very friendly. "

"Clean, great service. "

"Clean room"

"Clean room"

"This property is very dirty and in need of basic maintenance/updating. The couches in the lobby are worn and guests sink all the way down as soon as you sit down. Edges around beds still had debris as if they had not been cleaned in some time. There are rust stains and mildew in the guest bathrooms. Gum was stuck in the carpets in hallways and guest rooms. Tile floors in common areas, elevators and guest rooms still had visible dirt all around the edges from improper cleaning. Rug at the main entrance was worn, frayed and dirty. The owners of this property have patched carpet in the hallways. Hallways are hot because they are too cheap to run the AC. Staff member, Pamela, was extremely rude to my elderly mother and she insisted that my mother provide a credit card for incidentals after I had already provided one at check in. Pamela was also rude to another gentleman who was trying to check in 4 rooms his wife had reserved. Beds were not comfortable at all and the towels were cheap, dingy & rough to the touch. They were aware of an issue with the safety latch in one of the rooms I was assigned but still kept it in circulation ( along with others according to the elderly clerk who had to come with me to my room to let me in). There are no grab bars in the shower for safety. The only good thing here was breakfast. DO NOT WASTE YOUR MONEY HERE!!"