2/10 (非常に不満)
Joanne J.
2025 年 12 月 2 日
気になった点 : 清潔度
The house is a large space that could suit big groups, but we encountered several significant issues.The main one was that the property hadn’t been prepared for our arrival. Although we were initially delayed by an incorrect key-box code, this became minor once inside: 2 bedrooms were unassembled, furniture was stacked from floor to ceiling in one room, and the kitchen was missing basic essentials for our group of 8 (no bowls, 2 cups).Our biggest concern was safety. The staircase bannisters had been removed and replaced with rough plywood with exposed nails, which felt unsafe - especially with children. The property also had visible damage and didn’t resemble the photos. A neighbour mentioned there had been an incident with a previous occupant the day before our arrival, which explained the condition, but none of this had been communicated to us.Although a partial refund was issued, the property was unfortunately not ready or fully safe for the duration of our stay. We have since been informed that a 'calendar block' was removed in error, allowing our booking to proceed when it should not have. Rather than being transparent about this (bearing in mind we booked 8 weeks in advance) the agency rushed the necessary repairs, leaving parts of the home incomplete and unsafe. This created some serious issues for us, and we would therefore advise caution before making booking here. Note - parking outside is permit-only, although the agent did offer to cover any tickets.
Joanne J.
2025 年 10 月に 3 泊滞在